Job Description

We are looking for an experienced Operations Manager to lead our service delivery team providing support to children and young people in Lancashire. This role is full time and offered on a hybrid basis working from home and our office in Accrington. Travel throughout the area may be required.

County/ Borough

Lancashire

Office location

The Globe Centre, St James Square, Accrington, Lancashire, BB5 0RE

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday

Basic Salary

36,414 per annum plus 2000 per annum Operations Manager Allowance

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

09/01/2026

Ref No

6494

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options

: Including hybrid working.

Generous Annual Leave

: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave

: An extra day off for your birthday.

Welcome Bonus

: 500 on successful completion of probation period.

Pension Plan

: 5% employer contribution.

Enhanced Allowances

: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts

: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing

: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support

: Employee assistance programme and wellbeing support.

Inclusive Networks

: Access to EDI networks and colleague cafes.

Sustainable Travel

: Cycle to work scheme and season ticket loans.

Career Development

: Ongoing training and support with opportunities for career progression.

About the Role:

As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service improvement.



In this role you will:


Manage and monitor service performance against KPIs and business plans. Lead and support your team through effective recruitment, training, and performance management. Build and maintain strong relationships with key external partners and stakeholders. Analyse data and produce reports to inform service improvements. Support strategic projects and represent Victim Support externally as required.

This role includes an additional 2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You:

We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.



Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.



Key skills and knowledge required for the role are:


Understanding of voluntary and statutory agencies in criminal justice, health, and social care. Strong safeguarding knowledge and practice. Ability to analyse data and produce clear, evidence-based reports. Awareness of the impact of crimes on children and young people. Experience working directly with children and young people. In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.



As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.