Fresh Photo House is a leading property marketing photography and floor plan company serving London's top estate agencies. We pride ourselves on exceptional service, stunning visuals, and an industry-leading turnaround. Due to continued growth, we're expanding our operations team.
The Role
We are looking for a proactive, energetic, and polished Operations Manager to be the engine room of our daily operations and the friendly face (and voice) of Fresh Photo House. This is a fast-paced, client-facing position that keeps everything running smoothly from booking to delivery.
Key Responsibilities
Manage the diary: take bookings via phone and email from estate agents and private clients, then allocate and schedule jobs efficiently across our team of photographers and floor plan specialists
Act as real-time support for photographers in the field - resolving access issues, delays, traffic problems, or last-minute changes instantly
Handle ad-hoc and same-day invoicing accurately and promptly
Be the first point of contact for new and existing clients - delivering outstanding customer service, upselling additional services where appropriate, and solving queries with confidence
Liaise with estate agents daily, building strong relationships and understanding their urgent needs
Continuously improve internal processes to maintain our 24-hour turnaround promise
About You
Bright, articulate, and genuinely enthusiastic with a professional telephone manner
Able to thrive in a high-volume, fast-moving environment - no two days are the same
Excellent problem-solver who stays calm under pressure
Strong organisational skills and meticulous attention to detail
Proficient in Google Workspace / Microsoft Office (experience with CRM or booking software is a bonus)
Knowledge of Greater London
Advantageous (not essential)
Previous experience working with estate agents or in property marketing
Good working knowledge of London postcodes and travel times
Background in operational logistics, field team coordination, or customer success in a same-day/24-hour service business
What We Offer
Competitive salary 25,000-30,000 (depending on experience)
28 days holiday (including bank holidays & free annual leave between Christmas and New Year)
Company Pension Scheme
Remote based role with Computer and Phone provided
Clear progression route as the company continues to grow
Friendly, supportive team and a role where your impact is felt every single day
If you love being busy, solving problems in real time, and delivering exceptional client experiences, we'd love to hear from you.
To apply:
Please send your CV and a short cover note explaining why this role excites you to jobs@freshphotohouse.com with the subject "Operations Manager Application - [Your Name]".
Fresh Photo House Ltd is an equal opportunities employer.
(No agencies please)
Job Type: Full-time
Pay: 25,000.00-30,000.00 per year
Benefits:
Company pension
Work from home
Work Location: Remote
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