Job Description

About LCNH

LCNH is a specialist clinical and educational nutrition focused healthcare practice.

Our work combines deep clinical investigation with pioneering approaches in chronic illness recovery, practitioner education, and research. We operate in a fast-moving but heart-led environment -- one that values clarity, science, and care in equal measure.

As LCNH continues to evolve, we are now seeking someone to hold the

operational backbone

of the business -- a person who thrives on bringing calm, clarity, and flow to a complex, meaningful mission.

The Purpose of This Role

To

create order, predictability, and flow

across the clinical and educational arms of LCNH -- ensuring that clients, team members, and systems all move in sync. This role is the

anchor

that keeps LCNH grounded, efficient, and human-centred.

The Kind of Person Who Thrives Here

You are someone who finds peace in structure and purpose in helping others do their best work. You love systems, but you also understand people -- how to communicate with empathy, manage competing demands, and create calm in the midst of complexity.

You don't need to be a clinician or scientist -- but you need to be curious, steady, and comfortable in an environment where learning and health are taken seriously.

You are:

A

natural organiser

who loves clarity and completion. A

systems builder

-- you enjoy refining workflows until they feel elegant. A

communicator

who can keep everyone aligned without overwhelm.

Calm under pressure

, pragmatic, and solutions-focused.

Emotionally intelligent

and comfortable managing sensitive information.

Key Responsibilities

1. Operations & Systems

Manage and continually improve clinic operations -- scheduling, onboarding, communication, documentation. Maintain and develop Standard Operating Procedures (SOPs) for all routine processes. Manage digital infrastructure (Google Drive, automation tools, shared trackers). Implement and maintain automation for admin, reminders, invoicing, and forms. Identify inefficiencies and recommend solutions before problems arise.

2. Client & Practitioner Coordination

Oversee the client journey from onboarding to completion, ensuring smooth communication and follow-up. Liaise between clients and the clinical team to coordinate schedules, reports, and test logistics. Ensure practitioners have what they need for sessions -- data, forms, or summaries. Track client progress and flag any delays or issues promptly.

3. Team Communication

Run the weekly internal meeting rhythm (agendas, notes, actions). Maintain visibility of priorities and responsibilities across the team. Keep communication loops tight and kind -- clarity without micromanagement.

4. Finance & Reporting

Oversee invoicing and ensure timely payments and renewals. Liaise with the bookkeeper/accountant and provide simple summaries each month. Track income streams and operational costs to support decision-making.

5. Educational & Event Support

Support mentoring programmes and community sessions. Coordinate participant communications, schedules, and follow-ups. Keep educational assets organised (slides, recordings, templates).

Outcomes & Success Indicators

Systems run predictably and without MDs constant input. Clients and practitioners experience calm, clarity, and responsiveness. Operational bottlenecks are identified and solved early. MDs time is focused 70%+ on a balance of creative and clinical work. Team morale and communication are consistently positive.

This Role Is Not

A clinical or health coaching role -- you'll manage operations, not deliver therapy. An executive assistant role -- you'll lead systems, not just respond to tasks. A "busy work" position -- the aim is to make things simpler, not add layers of process.

What You'll Bring

3+ years experience in operations, coordination, or systems management (ideally in healthcare, wellness, or education). Excellent digital literacy (Google Workspace, CRMs, scheduling tools). A calm, grounded presence and clear communication style. Curiosity about integrative and systems medicine (an advantage, not a requirement).

Working Rhythm

Hours:

20-40 per week, flexible

Meetings:

1-2 team calls per week

Mode:

in-person with some scope for home-working once initial training is complete

Start:

As soon as the right person is found
For >20-30 hours a week there is scope to extend the Operations role across other businesses in the group to make it a full time Operations role.

What We Offer

A flexible, supportive role within a small, purpose-driven team. The opportunity to work at the cutting edge of functional and environmental health. Autonomy, trust, and genuine appreciation for your contribution. A professional culture that values integrity, precision, and heart.

How to Apply

Please send a short cover letter explaining why this role resonates with you, along with your CV to info@louisecarder.com

Job Types: Part-time, Permanent

Pay: 27,000.00-38,000.00 per year

Expected hours: 20 - 40 per week

Benefits:

Additional leave Company pension On-site parking
Education:

A-Level or equivalent (required)
Experience:

Operations management: 3 years (required)
Work Location: In person