Job Description

About Us

Rock Steady Security is one of Scotland's leading providers of event security and crowd management services. With a strong reputation built over decades, we deliver professional and reliable staffing solutions for some of the country's most high-profile venues and events.

Our portfolio includes iconic locations such as

Glasgow Barrowlands, Rangers Hospitality, Usher Hall, Edinburgh Castle Concerts, and the world-renowned Royal Edinburgh Military Tattoo

, along with many other theatres, music venues, and cultural events across Scotland.

We are proud of our established market position, but we are also modernising - investing in updated systems, training, and processes to make our operations more efficient and our services even stronger.

The Role

We are looking for a highly motivated and organised

Operations Manager

to join our team in Glasgow. This is a senior role, responsible for overseeing the day-to-day delivery of our event security operations and supporting the growth and development of the company.

The successful candidate will manage both our

office-based admin team

(scheduling and admin staff) and our

casual event workforce

(Safety Stewards and SIA Licensed staff). You will play a key role in streamlining processes, enhancing productivity, and ensuring our teams deliver excellent service at every event.

Key Responsibilities

Lead, manage, and support the scheduling and admin team to deliver efficient workforce planning. Oversee the deployment and performance of front-line event staff across multiple venues and events. Review and modernise operational processes, including scheduling, timesheets, training, and workforce management systems. Drive staff recruitment, induction, and training initiatives, including Level 2 Spectator Safety and Level 3 Supervisor courses. Ensure compliance with industry standards, licensing requirements, and client expectations. Act as the main point of contact for clients, venues, and event organisers on operational matters. Produce professional debrief reports and contribute to continuous improvement following events. Support the Head of Security and senior leadership in delivering business growth and innovation.

About You

We're looking for someone who:

Holds a

Level 5 qualification in Crowd Safety Management

. Holds a

Level 4 qualification in Spectator Safety Management

(or is willing to work towards it). Holds a

valid SIA Door Supervisor Licence

(minimum). Close Protection and CCTV licences are desirable. Has proven experience in operations management, preferably within the events, security, or hospitality sector. Can lead teams effectively, both in an office and on-site environment. Is highly organised, with excellent problem-solving and communication skills. Has a strong understanding of event staffing, workforce scheduling, and compliance. Is confident using (or keen to develop) digital workforce management tools. Can work flexibly, including evenings and weekends, to meet the demands of live events.

What We Offer

A leadership role at one of Scotland's most recognised event security providers. The opportunity to work on some of the country's most prestigious events and venues, including

Glasgow Barrowlands, Rangers Hospitality, Usher Hall, Edinburgh Castle Concerts, and the Royal Edinburgh Military Tattoo

. A supportive and experienced management team. Competitive salary (dependent on experience). Scope to make a real impact in modernising and shaping the future of the company.
Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Work Location: In person