Job Description

Operations Manager - Security and Stewarding

36,050 - 40,400 pa

We are currently looking for an Operations Manager to manage aspects of security & stewarding services to a number of major venues and events across London and South East of England.


The ideal candidate will thrive in working in an outside environment. Weekend working is likely to be a regular requirement, particularly over the Spring and Summer period.


This is a permanent role.


A full job description for each role is available on request

What you will be doing

Be responsible for the planning, delivery and review of all allocated events throughout the calendar year, at the numerous prestigious sporting and entertainment venues we support - Premier League football stadia, horse racing courses, amongst others Ensuring the operations are conducted in a safe manner and to the client's instructions and CSP standards Liaising with stakeholders, contractors and internal staff to ensure a safe environment Develop and nurture strong, effective and professional relationships with the client and other key operational contacts Managing a team of frontline zero hours casual workers Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning. Ensure that CSP's objectives are effectively communicated Support the recruitment & resourcing team with the recruitment of CSP's (zero hours) frontline team to ensure that the appropriate number of geographically-based staff are sourced, retained and booked to support allocated contracts and events

What CSP can offer you

A competitive salary of 36,050 - 40,400 per annum (dependent on experience) A 37.5 hour working week - working 5 days out of 7, as required operationally Up to 25 days' holiday (pro-rata - after qualifying service) plus Bank/Public Holidays Pension scheme with excellent employer contribution Private Medical Insurance (after a qualifying period) Life insurance at 4x salary Access to salary sacrifice schemes A range of valuable medical and practical support services through an external Employee Assistance provider

What we need from you

You will have previous relevant experience in an operational management position, holding qualifications in Spectator Safety and a valid SIA Door Licence Knowledge and experience of the events or comparable industries and strong commercial awareness Experience of leading, managing and developing people Able to communicate clearly across field-based teams, departments and stakeholders A focus on excellent customer service Excellent time management skills Experience in providing multi-service delivery and a strong commercial awareness are desirable A degree level standard of education is desirable A full UK driving licence

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.


CSP strives to be an equal opportunities employer.

Vacancy details

Salary: 36,050 to 40,400 per annum, depending on experience


Location: Head Office at Watford; fieldwork in London and the South East of England


This vacancy may close earlier, depending on the number of applications received*