Job Description

Operations Manager
Location: Orpington - BR5 3QY
Salary: 45,000 - 50,000 per annum (depending on experience)
Job Type: Permanent, Full Time
GCP Facilities, a leading provider of Hard and Soft FM solutions, is looking for an experienced Operations Manager to oversee the day-to-day running of our Facilities Management operations. Based in Orpington, Kent, this role requires leadership in managing Hard FM services, ensuring excellent service delivery across client sites.
This is a fantastic opportunity to join a growing Facilities Management company that values quality, client relationships, and operational excellence.
About us:
Minimum of 5 years' technical experience in HARD FM or related field.
GCP Facilities Ltd is a Support Services Provider in Facilities Management, offering a range of Hard and Soft FM solutions. We pride ourselves on building strong relationships with our customers while maintaining the highest standards in quality and compliance.
About the role:
Operations Oversight:

• Oversee and manage day-to-day facilities management operations, ensuring efficient service delivery
• Manage building maintenance, HVAC, electrical, refurbishment, cleaning and other related services
• Implement Standard Operating Procedures (SOPs) for service consistency and quality assurance
• Monitor the performance of on-site engineers and contractors, ensuring compliance with health and safety standards

Team Leadership and Development:

• Lead, motivate, and develop a team of Facilities Management professionals
• Conduct regular training sessions to enhance team skills and ensure compliance with industry standards
• Perform performance reviews and set clear objectives for professional development with the Operations team

Client Relationship Management:

• Act as the primary point of contact for clients regarding service delivery and operational needs
• Build and maintain long-term client relationships to ensure high levels of customer satisfaction
• Proactively identify opportunities to enhance service delivery

Budget and Cost Management:

• Develop and manage operational budgets for FM services
• Ensure operations are cost-effective without compromising service quality
• Identify and implement cost-saving opportunities where possible

Health, Safety, and Compliance:

• Ensure compliance with all relevant health and safety regulations
• Conduct regular health and safety audits at client sites
• Promote a safe and environmentally responsible workplace

Strategic Planning and Process Improvement:

• Develop and implement strategies for continuous improvement in FM operations
• Analyse performance data to identify areas for improvement
• Implement best practices to enhance efficiency and service quality

Reporting and Documentation:

• Ensure CAFM system is updated to maintain accurate compliance documentation
• Prepare reports on KPIs, budget status, and project progress

Vendor and Supplier Management:

• Manage contracts with external suppliers and subcontractors
• Ensure vendors provide services on time and within budget

About you:

• Degree in Facilities Management, Business Administration, or a related field
• Alternatively, Mechanical or Electrical Engineering background will be considered
• Minimum of 5 years' technical experience in FM or related field
• Strong leadership skills with experience in team management and client interaction
• Good knowledge of CAFM systems

What we offer:

• Pension
• Company car
• Career progression opportunities

Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Facilities Maintenance Manager, Operations Manager - Hard Services, Electrical Engineer, Mechanical Engineer, Project Manager - Construction, Property Manager, Facilities Coordinator, Building Services Manager, Facilities Officer, Building Manager, Health and Safety Manager, Senior Facilities Coordinator, Ops Manager also be considered for this role.

Skills Required