Job Description

Job Title: Operations Manager- Food Service


Immediate Manager: Head of Operations - Food Service


JOB PURPOSE


You will be accountable for the pre-opening training and support for new store openings with both our Food to Go and Franchise brand partners, alongside the ongoing support to ensure stores are compliant to franchisor and brand regulations.


You will conduct regular visits to sites and franchisor audits, implementing remedial action where necessary to ensure all stores remain in compliance.


As an Operations Manager - Food Service, you will help support the Area Managers - Food Service in delivering compliance, maintaining standards and driving sales in line with company expectations.


You will also be responsible for the delivery of new projects, brands and other food offerings in accordance with the objectives of the Company. You will also provide support to and cover for the Head of operations as and when requested.


MAIN ACCOUNTABILITIES

Understand the retail & forecourt operation and how this works alongside food services. Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver. Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Implement brand training matrix and update with monthly dashboard per site per area per region. Conduct regular S.A.S visits to appraise compliance to brand, food safety and company standards. Follow up on SAS and brand audits with contract managers, visiting sites out of compliance and working with the head of operations to bring stores back into compliance. Deliver brand training courses for MFG team. Maintain relationships with key stakeholders in MFG and franchise brands. Attend and present in monthly team meetings held at Head Office. Assist with the planning and recruitment for new store openings. Provide support to and deputise for the head of operations and senior Area Managers as and when required. Support the head of operations in the review of proposed developments and refreshes. Support the head of operations in weekly Development team calls, cascading actions and tracking progress with Area Managers in your region. Use the One Drive to ensure timely delivery of orders, training and site communications.

WORK CONTEXT


The post is field based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements.


COMMUNICATIONS


Internal Contacts:

Other Operations Manager's Area Manager - Food Service + Food Service Director
+ MD - Business Development
+ Commercial Director
+ Customers / Clients
+ MD - Retail
+ Other Directors
+ Regional Managers / Area Retail Managers
+ Accounts Department
+ Other Head Office Personnel


External Contacts:

Representative(s) from external suppliers Contract Managers Contractors Customers

COMPLEXITY


The main sources of complexity are:

Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market Being able to communicate with customers, contract managers, contractors and third-party suppliers

KNOWLEDGE AND SKILLS REQUIRED

Strong communications skills Excellent planning & organisation skills Ability to work independently or as part of team Ability to control process for delivery of excellent service Understanding of relevant legislations Minimum Level 3 Food Hygiene * Minimum 2 years in QSR at Managerial level