Job Description

Job Title: SUPPORT MANAGER - FOOD SERVICE


Immediate Manager: HEAD OF OPERATIONS - FOOD SERVICE


JOB PURPOSE


In your role you will be responsible for leading the launch of food to go offerings across our growing, nation-wide network of service station sites.


You will support the contract managers by managing the full end-to-end store opening process across multiple sites, ensuring compliance with both the brand and food safety standards.


MAIN ACCOUNTABILITIES

Manage the end-to-end store opening process across multiple new food service sites Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver. Attend site visits to plan local marketing opportunities Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Follow up on brand audits with contract managers, to ensure store compliance. Deliver brand training courses for MFG team. Understanding the retail & forecourt operation and how this works alongside food services. Maintaining relationships with key stakeholders in MFG and franchise brands. Attend & present in monthly team meetings. Attend weekly Operations and Food Service meetings You will be expected to cover other Area Managers as and when the business requires.

WORK CONTEXT


The post is field based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements.


COMMUNICATIONS


Internal Contacts:

Food Services Operations Managers Area Manager - Food Service + Food Service Director
+ MD - Business Development
+ Commercial Director
+ Customers / Clients
MD - Retail Directors Regional Managers / Area Retail Managers Accounts Department Other Head Office Personnel

External Contacts:

Representative(s) from external suppliers Contract Managers Contractors Customers

COMPLEXITY


The main sources of complexity are:

Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market Being able to communicate with customers, contract managers, contractors and third-party suppliers

KNOWLEDGE AND SKILLS REQUIRED

Strong communications skills Strong Project Management Skills Excellent planning & organisation skills Ability to work independently or as part of team Fast pace high volume QSR experience (Burger King, McDonalds or KFC) Minimum 2 years in QSR at Managerial level Ability to control process for delivery of excellent service Understanding of relevant legislations * Minimum Level 3 Food Hygiene