Job Description

Are you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.
About the Role
We're looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. You'll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.
If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear form you.
What you'll be doing
Key Responsibilities:
Lead, motivate, and develop the non-clinical team through regular 1-to-1s, performance reviews, and tailored development plans.
Provide ongoing coaching and foster a culture of continuous improvement.
Manage and resolve patient complaints professionally and promptly.
Oversee daily administrative operations, ensuring compliance with Practice Plus policies and healthcare regulations.
Act as a point of escalation for complex administrative and reception issues.
Support the Service Manager and clinical team in service planning and quality improvement initiatives.
Take ownership of health and safety within the practice.
What we'll look for in you
Who We're Looking For:
Proven people management experience with direct line management responsibility--ideally in a healthcare or GP setting.
Strong track record in team leadership, development, and performance management.
Skilled in handling complaints with sensitivity and professionalism.
Solid understanding of healthcare governance, quality assurance, and operational procedures.
Excellent communication, interpersonal, and organisational skills.
Ability to work independently, manage competing priorities, and thrive under pressure.
Why Join Practice Plus?
We're passionate about accessible, high-quality healthcare--whether NHS or private. Our diverse services range from surgery and diagnostics to urgent care, delivered across the country. Join a forward-thinking organisation committed to innovation and improving patient wellbeing.
Additional Information:
Offers are subject to satisfactory references and a DBS check.
Location
The Junction Health Centre
Position
Administration and Business Support
Advertising Salary
Competitive Salary paying up to 31,000 per annum
Vacancy Type
Permanent
Schedule Type
Full Time
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Extensive training courses accessible via Practice Plus Group Skills Academy.
Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.