Job Description

About The Role

Operations Manager - Clapham Junction GP Practice

About the Job

Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no further--this could be the job for you.



Here at Practice Plus, an exciting opportunity has arisen for an

Operations Manager

to join our fantastic team at

The Junction Health Centre

on a

permanent, full-time basis (37.5 hours per week).

We are seeking a

forward-thinking, proactive, and dynamic leader

who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.


As Operations Manager, you will be responsible for the line management of the

Administration/Reception team

and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety



You will deal

efficiently and courteously

with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.

Key Responsibilities

Lead, motivate, and mentor the non-clinical team to deliver an outstanding patient experience. Carry out regular

1-to-1s

,

performance reviews

, and manage team development plans. Provide ongoing coaching and support to team members to promote a culture of continuous improvement. Manage and resolve

patient complaints

professionally and efficiently, in line with organisational policy. Oversee the day-to-day running of administrative operations and ensure compliance with Practice Plus policies and procedures. Act as a point of escalation for complex issues within the admin and reception teams.

Support the Service Manager and clinical staff in service planning, delivery, and improvement initiatives

What you'll be doing

Who We're Looking For

The ideal candidate will bring:

Proven experience in people management

, including direct line management responsibilities. A successful track record of

leading and mentoring teams

, ideally within a healthcare or General Practice setting. Demonstrable experience in conducting

1-to-1 meetings

,

performance reviews

, and addressing team performance concerns constructively. Strong

complaints management

experience, with the ability to communicate sensitively and resolve issues effectively. A sound understanding of governance, quality assurance, and operational procedures within healthcare environments. Excellent interpersonal, communication, and organisational skills. The ability to manage pressure, work independently, and prioritise competing demands.

What we can offer:

Competitive salary 25 days annual leave, rising with length of service*
Holiday sell / buy Scheme Contributory pension scheme Matched charity funding Regional/national company opportunities Online and face-to-face training Cycle to work scheme Employee and Family discount to Practice Plus Group Services

What we'll look for in you

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We're proud to be at the forefront of developing new and exciting ways to support the nation's health too, helping patients to maximise their wellbeing and live life to the full.



When you're part of the Practice Plus Group team, you don't just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be.



We want our team members to feel motivated and rewarded. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.



Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.



Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.