Job Description

Opportunity ID

629

Location

IWM London, IWM North - Manchester

Career Level

D

Salary

35,000 to 37,000 per annum

Hours

36 hours net per week

Department

Learning & Engagement

Position type

Permanent

Job Summary

We are seeking a collaborative and highly organised individual to join our Learning and Engagement department as

Operations Manager: Learning and Engagement

. In this role, you will oversee the day-to-day planning and delivery of high-quality programmes across our sites, ensuring smooth operations and exceptional service.


You'll work closely with colleagues, volunteers, and external partners to maintain operational excellence, support programme logistics, and contribute to the strategic goals of the department and IWM.

What You Will Be Doing

Team Leadership

: Line-managing Operations Assistants and overseeing workflow alongside another Operations Manager.

Programme Delivery

: Planning and scheduling Learning and Engagement activities, monitoring KPIs and budgets, managing assets and resources, and ensuring seamless delivery across IWM sites.

Systems & Processes

: Designing and maintaining efficient operational systems, identifying time-saving solutions, and promoting shared responsibility across the team.

Site Coordination

: Responding to the unique needs of each IWM site, adapting plans and resources accordingly, often at short notice.

Collaborative Working

: Supporting Executive Producers in programme planning, coordinating school volunteering, and liaising with Estates teams to communicate operational changes.

Communication

: Acting as the first point of contact for operational enquiries, maintaining clear and professional communication with staff, casual workers, and volunteers.

Monitoring & Reporting

: Managing departmental budgets, coordinating school bookings, processing ticketing data, and contributing to evaluation and reporting in line with IWM's strategy.

Compliance & Safety

: Ensuring adherence to GDPR, safeguarding, cyber security, and health & safety policies, including training as a Designated Safeguarding Officer.

Who We Are Looking For

We're looking for someone who brings:

Proven experience in managing complex programme logistics and resource planning. Strong skills in monitoring datasets and contributing to programme evaluation. A collaborative mindset with the ability to adapt communication styles to support diverse teams. Experience in line-management and working with contractors, freelancers, and volunteers. Excellent communication and stakeholder engagement skills across large organisations. Flexibility and agility in managing multiple projects simultaneously.

Apply Now

If you're passionate about operational excellence and want to make a meaningful impact in a dynamic learning and engagement environment, we'd love to hear from you.


Apply today and help us deliver inspiring programmes that connect people with history in powerful and engaging ways.

For a full list of duties and the person specification (which your application will be marked against) please view the .

Application closing date

November 7th 2025, 9:00 AM

Interview Details

Interviews for this post are planned for the week commencing 17/11/2025


Benefits
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

Annual Leave:

You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days

Company Group Pension Plan:

Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.

Enhanced Maternity and Paternity Benefits:

Celebrate life's milestones with confidence, knowing that our policies support growing families.

IWM4me:

Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.

Free Sanitary Products:

We prioritise your comfort by providing free sanitary products across all our sites.

Retail Discounts:

25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)

Free Entry to IWM Air Shows:

Witness the thrill of vintage aircraft at our air shows.

Free Entry to Partner Museums & Galleries:

Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.

In-House Training Programmes:

Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.

Season Ticket Loan Scheme:

Simplify your daily commute with our interest-free loan program.

Cycle 2 Work & Cycle Hire

Promote well-being and environmental consciousness by cycling to work.

Eye Tests:

Money back up to 80 for an eye test and a new pair of glasses.

Employee Assistance Programme:

Access confidential support for personal or work-related challenges.

Benenden Healthcare & Dental Insurance:

Prioritise your health with access to quality healthcare services (subject to terms and conditions).

Civil Service Sports Club Membership:

Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.

Staff Events and Networks:

Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.

...and more!


Ready to embark on this exciting journey with us? Apply now and become part of IWM!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:



An enhanced check, which shows the same as a standard check plus any information held by local police that's considered relevant to the role. This includes a check of the barred lists, which shows the same as an enhanced check plus whether the applicant is on the adults' barred list, children's barred list or both.


Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities.




We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.




Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.




At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.



We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.