Job Description

Job description
We are seeking an experienced, highly capable, and detail focused operations professional for our Media client to lead a small, high performing team based in their City of London office. This role is ideal for someone who enjoys ownership, thrives in a fast-paced media environment, and takes pride in delivering operational excellence for clients and internal stakeholders.
About the role

• The team which you will lead is a three person Media Operations team which is the central link between sales, customers, filming production and marketing.
• You will set standards, manage workflows, and lead the team while remaining hands on with specialised operational tasks.
• The role suits someone who enjoys working with technology platforms and excels at tracking, prioritising, and executing critical client deliverables with precision and care.

In the role, you will

• Own and manage all aspects of media operations, including customer onboarding, publishing video records, building media schedules, preparing event analytics, and producing client reports.
• Act as a trusted operational partner to internal teams and clients (Asset & Investment Managers), ensuring smooth delivery and consistently high service standards.
• Monitor and report weekly on KPIs and performance targets to measure and continuously improve operational effectiveness.

Essential skills and experience

• Four or more years' experience in a marketing operations role. A good knowledge of financial services would be an asset.
• Strong working knowledge of the Adobe suite.
• Practical HTML and CSS skills.
• Exceptional attention to detail and process discipline.
• A collaborative, proactive team player with a positive and professional approach.

Skills Required