Job Description

Operations Manager
Liverpool

As a Barclays Operations Manager, you\xe2\x80\x99ll drive business performance through strong, visible leadership, across multiple products within an evolving, challenging regulated environment. You\xe2\x80\x99ll oversee an open and transparent risk culture operates across the business, with Specialist Customer Care forming a critical part of the Barclays family, encompassing a diverse portfolio of products that support our Customers.
Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

Hybrid Working
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Maintaining accountability of call centre effective performance, making sure that SLA\xe2\x80\x99s and KPI\xe2\x80\x99s are achieved
• Overseeing daily management of operations running costs and cost centre management, including allocation and use of financial discretions within the team
• Driving a continuous improvement culture in the Control Environment
• Supporting and resourcing your team effectively whilst working within budget
• Managing a Multiple Site infrastructure along with Hybrid working
• Influencing and execute strategy changes where appropriate working closely with Key Stakeholders
• Working together with colleagues, developing through effective coaching and feedback

What we\xe2\x80\x99re looking for:

• Previous leadership experience
• Understanding of governance frameworks and how they operate in a large financial organization
• Proven track record in delivery through people and driving business performance
• Demonstrates an understanding of change and acts as an implementer of change

Skills that will help you in the role:

• Experience of supporting customers through challenging circumstances
• Current Account and Loans product knowledge
• Change Management Skills
• Ability to be decisive, able to make timely, risk based and considered decisions via data

Where will you be working?
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.

Barclays