Job Description

Job Title

Operations Manager - Quick Service Restaurant

Location

Taka Taka, Bournemouth.

About Taka Taka

Taka Taka brings the Mediterranean to the UK with bold, authentic Greek flavours. Our menu features melt-in-your-mouth meats, hand-made pita bread, signature sauces, and fresh ingredients sourced directly from Greece.
We are a fast-casual, quick-service restaurant chain committed to delivering high-quality food and exceptional customer experience.

Role Overview

As Operations Manager, you will play a pivotal role in managing day-to-day operations of our takeaway restaurant. You will lead shifts, oversee staff, manage till operations, and ensure top-quality food preparation (including gyro / souvlaki meat slicing). You will also be responsible for broader operational duties, including cost control, health & safety, and team development.

Key Responsibilities

Lead, manage, and motivate the restaurant team during shifts Oversee food preparation, including slicing gyros / souvlaki, portion control, and quality standards Manage cash operations, tills, and daily reconciliation Monitor and maintain operational KPIs (sales, labour costs, waste, etc.) Create staff rotas; ensure adequate cover and efficient shift planning Recruit, train, coach, and develop restaurant staff Ensure compliance with food safety, hygiene, and health & safety regulations Conduct regular stock checks and manage inventory / ordering Handle customer feedback and complaints professionally, seeking continuous improvement Work with senior management to roll out initiatives, promotions, and improvements Drive a culture of high performance, collaboration, and outstanding service

Person Specification / What We're Looking For

Experience in a senior role within a restaurant, takeaway, or hospitality environment (preferably in fast food / QSR) Proven leadership and people management skills Strong understanding of food operations, cost control, and P&L responsibilities Excellent communication, organisational, and problem-solving skills Hands-on, flexible, and willing to work during peak hours / weekends Passionate about food quality, service excellence, and building a team culture Ability to work under pressure in a fast-paced environment

What We Offer

Competitive salary and performance-related bonuses Significant opportunity for career progression within a growing brand Training and development to support you in leading teams and managing operations A vibrant, supportive, and fast-paced working environment Employee discounts and benefits
Job Types: Full-time, Permanent

Pay: 14.00-20.00 per hour

Expected hours: 40 - 45 per week

Work Location: In person