Job Description

Who we are

We are iCorrect, London's specialist Apple repair team. We focus on advanced repairs and repair what Apple says is not repairable. Our operation is growing and we are sharpening execution to scale.

Role summary

We are hiring an experienced Operations Manager to run the day-to-day repair operation. You will manage technicians and coordinators, execute new processes, and keep queues, quality and KPIs on track. Your job is to turn direction into disciplined action, keep the team accountable and make the workflow smooth from intake to shipping.

What you will do

Implement and enforce operational processes designed by the founder Stress test new processes, roll them out, monitor compliance, update as changes are made Manage daily team performance and hold people to standards Oversee repair queues and keep throughput high and predictable Hit reseller platform KPIs and flag risk early Support onboarding, training and reviews for new and existing team members Monitor capacity and bottlenecks and rebalance work to keep the line moving Report to the Founder with daily and weekly updates on output, bottlenecks, customer escalations and KPI gaps Run short daily purposeful team meetings so everyone knows priorities and expectations Maintain tight communication with the London team while working closely with remote leadership

Must haves

3 to 5 years of operations and team management experience A track record of execution under clear direction Accountability focus and the confidence to enforce standards Experience managing technical teams or shop-floor teams Comfortable working with a remote founder or leadership team Based in or near London and able to work on-site five days per week Decisive under pressure and comfortable making timely calls

Nice to have

Experience in repair or service operations Experience with Monday.com or similar workflow tools Managed teams of 5 to 10 people Previous experience as an Operations Manager in a small to mid-size business

This is not for you if

You prefer to work remotely You need heavy strategic guidance rather than clear execution You avoid difficult conversations or struggle to hold others to standards

What we offer

42,000 to 45,000 salary depending on experience A chance to shape how a high-skill Apple repair operation runs day to day Work with a capable technical team that takes on complex repairs Clear direction from the founder and room to prove your impact

How to apply

Submit your CV and answer the application questions on Indeed. Shortlisted candidates will be invited to a brief virtual interview, followed by an in-person discussion.

iCorrect is an equal opportunities employer. We welcome applications from all qualified candidates.

Job Type: Full-time

Pay: 42,000.00-45,000.00 per year

Application question(s):

How many years of operations or team management experience do you have? What is the largest team you have directly managed? Are you comfortable working on-site in London five days per week while reporting to a remotely based founder? What are your salary expectations for this role? When would you be available to start if offered the position?
Experience:

operations/team management: 3 years (required)
Work Location: In person