Job Description

We are looking for an

Operations Manager

to join our team in Blackburn. This is a permanent, full-time role.

Hours: Monday to Friday, 9.00 am to 5.00 pm, 37.5 hours per week

Location: Staci UK, Blackburn

About Us

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 500 in the UK, we're big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won't go unnoticed then please read on.

Staci UK are certified Great Place to Work 2023 - 2024 and 2024 - 2025

Take a peek inside our company via our Youtube channel: https://www.youtube.com/@staci_uk/videos

See what happens at Staci on LinkedIn: https://www.linkedin.com/company/staciuk/posts/?feedView=all

Take a look at our reviews here: https://www.glassdoor.co.uk/Overview/Working-at-Staci-UK-EI_IE766236.11,19.htm

Staci are accredited as a Stronger Together business partner 2025

Our Benefits

? 33 Days holiday including bank holidays, opportunity to carry over and buy additional holidays, plus get a day off for your birthday

? Eye care vouchers

? Access to Staci discount portal, shopping, holidays, cinema tickets

? Various Staci social events throughout the year

? Team member bonus

? Fairquid Loans

? Christmas Club

? Company pension

? Cycle to work

? Free onsite parking

? Sick pay

? Enhanced maternity/paternity

? Health and wellbeing portal

? Life insurance

? Paid volunteer time

? Reward & Recognition Scheme, Long Service and Team Member awards

Our Values

Client First - We put our clients first

Improvement - We continually improve our service

Respect - We behave with honesty and respect

Teamwork - We act as one team

Ownership - We take ownership for our actions

Equity, Diversity, and Inclusion Statement

At Staci UK, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity drives innovation and success, and we strive to create an environment that reflects the communities we serve.

We welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, or any other characteristic that makes each individual unique. If you require accommodations during the application process, please let us know--we are happy to support you.

Join us in building a workplace where everyone belongs.

Daily Duties

? Develop and support a strong management team.

? General process compliance measured by independent quarterly audits

? Ensure budgetary conformance (e.g. labour budget of approx. 1.3m to 2.7m, R&M of 39k to 399k)

? Seamless new client integration including attending meetings with clients.

? Client & Employee satisfaction measures

? Achievement of KPIs

Key responsibilities:

? Effective leadership of the site operations team.

? Manage resources to achieve agreed service level within Operations budget.

? Achievement of pre agreed KPIs.

? Management of all H&S practices on site (supported by H&S Manager).

? Management of all people practices on site to ensure conformance with legislation and Staci Values (supported by HR Advisor)

? Delivery of a plan of continual improvement.

? Training & development of site resources.

? Client interface to discuss performance, new business etc.

? Compliance to agreed operating processes.

? Attendance at cross functional meetings.

? Cooperate with other Operations departments to achieve goals.

? Communication with other Operations managers to share best practice, support departments to review site performance and to lead change at a site level, team members to provide updates on site performance and changes and senior leaders to update on site performance.

? Responsible for maintaining good relationships with Team Members in Operations.

? Using system data to anticipate order volumes, labour demands etc.

? Auditing warehouse practices and processes.

Critical Skills

? Effective leadership. An understanding of basic employment law and good leadership practices. A qualification such as ILM is advantageous. 'Manages with empathy, integrity & respect'.

? Financially astute. Understands the different costs of operating a warehouse and is aware of factors influencing EBITDA. 'Balances service with cost of delivery''

? Operational and strategic planning. Has great control of the day to day whilst making progress towards a 1-3 year plan for improvement. 'Makes confident, proactive & consultative decisions based on data''

? Excellent communicator. Able to communicate verbally and in written format with Team Members, Senior Managers and Clients. 'Adapts communication to the needs of their varying audiences '

? Results focused. Consistently achieves the goals of the site through excellent delegation, managing by objectives and clearly defined roles, responsibilities and standards. 'Sets themselves and others high goals and works doggedly to achieve them'

Essential Functional Competencies:

? H&S. A broad understanding of all H&S requirements within Warehousing. Ideally IOSH qualified.

? Stock management. Understands the inventory process and can identify risk areas relating to stock management.

? WMS. Has worked with several WMS and ideally has experience of enhancing the functionality of a WMS to bespoke needs.

? Warehouse Layout. Understands how to maximise space utilisation within a warehouse to optimise its capacity and efficiency.

? Continuous Improvement. Can identify waste in processes, identify potential points of failure and can lead a cross functional team in problem solving. Maybe Six Sigma qualified

? Team player. Understand the overall goals of Staci and support other departments to ensure we succeed together. 'Passes on the baton to others with care'

Applicants will be expected to demonstrate their knowledge, skills and experience for the position, therefore please ensure you apply with an up-to-date CV and cover letter

.

Please note that in the event of a high volume of applications, it may not be possible to contact every single applicant. We thank you in advance for your interest in working with us.

Please do take a moment to visit our website for further information: https://uk.staci.com

Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay
Work Location: In person