Job Description

Abbotts Event Hire Ltd

is a professional, agile, customer-centric, and our goal is to provide a top-quality product with a first-class service to the wedding and events industry.

An opportunity to work for Abbotts Event Hire, a well-established family company hiring a variety of items from Plates & Glasses to Furniture & Kitchen Equipment to Refrigerated Trailers & Luxury Toilets for Weddings, Parties and Festivals across the Southwest.

We're looking for a hands-on, adaptable, and resilient Operations Manager to join forces with our current Op's Manager, as the company continues to expand and the customer base grows.

Job Summary
The Operations Manager is responsible for overseeing and co-ordinating all aspects of the company's operational activities, including planning, logistics, warehouse management, equipment maintenance, and transport operations.

Acting as a key link between the MD, sales and operations, this role ensures smooth workflows, high service standards, and operational efficiency.

The Operations Manager leads and develops the warehouse and delivery teams, maintains health and safety compliance, manages equipment and vehicle readiness, and provides hands-on support when needed to meet client expectations and business objectives.

Roles & Responsibilities

Planning & Logistics

Oversee operational planning, scheduling deliveries, collections, and resources efficiently.

Coordinate team members and act as the main link between sales and operations to maintain smooth communication.

Provide options and solutions to the MD, highlighting stock or operational issues promptly.

Manage high-profile or complex events to ensure client expectations are met.

Step in to drive vehicles or trailers when required.

Oversee sub-hire operations and relationships with external suppliers.

Warehouse Operations

Manage warehouse and delivery teams to ensure safe, efficient performance.

Train and onboard staff, maintaining compliance with health and safety, including COSHH regulations.

Ensure all processes uphold company standards for quality, cleanliness, and organisation.

Support with order picking, vehicle loading, and warehouse upkeep.

Equipment & Maintenance

Oversee maintenance and compliance of vehicles, trailers, and equipment.

Ensure all items are clean, safe, and ready for delivery, including luxury toilets.

Manage breakdowns and recoveries to minimise disruption.

Transport

Ensure compliance with operator's licence standards, vehicle checks, tachograph records, and driver hours.

Coordinate vehicle maintenance and support logistics as needed, including driving when required.

Team Management

Act as primary contact between the MD and operations, communicating clearly and delegating effectively.

Monitor team performance and adherence to safety and company procedures.

Key Holder & Security

Act as key holder, ensuring premises and equipment are securely locked and alarmed.

Skills & Attributes:

Strong

problem-solving

abilities and quick thinking in fast-paced situations. Highly

adaptable

to changing priorities and unexpected challenges. Excellent

communication skills

with a clear and confident style. Strong

attention to detail

to maintain high quality standards. A

can-do attitude

with a willingness to roll up your sleeves. Physically fit and able to manage a

hands-on workload

.

Resilient

under pressure and committed to getting the job done.

Requirements:

Full Driving & Official Trailer Licence

HGV licence - Preferred

Reliable

Motivated and Flexible Self-starter

Conscientious approach

Good organisational skills

Outgoing personality and able to create good working relationships, internally and externally

Strong Customer Service ethic

Ability to work well within a team

Calm under pressure

Positive mental outlook & attitude

Comfortable with technology, with a willingness to embrace & evolve

Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Company car Employee discount On-site gym On-site parking
Work Location: In person