Job Description

Job Summary

We're looking for a proactive and experienced Operations & Office Manager to take charge of the day-to-day running of our busy electrical contracting business, ensuring both operational efficiency and a well-managed office environment

This is a varied, fast-paced role covering Scheduling and Logistics, Procurement, HR, Finance, and Customer and Supplier Management -- ideal for someone who thrives on keeping things organised, solving problems, and continuously improving how a business operates.

You'll be responsible for managing core operational functions while also maintaining smooth office management and administration, supporting the team and helping to implement better systems and procedures as the company continues to grow.

This is a fully office-based role (Monday to Friday, 8am-5pm), located at our Harpenden office.
Due to the nature of the work including handling deliveries, liaising with engineers, and coordinating daily site logistics, on-site presence is essential.

This is a hands-on role in a fast-moving, trade-based environment -- perfect for someone who enjoys variety and keeping everything running efficiently.

About Us

At KG Electrical, we pride ourselves on being more than just qualified, accredited, and experienced electricians.

For over 15 years, we've built a reputation for quality, integrity, and collaboration -- specialising in high-end residential and garden lighting projects across Hertfordshire and North London.

We're a close-knit, hardworking team, and this role sits right at the centre of it -- keeping projects, people, and processes running smoothly.

You'll work closely with a team of skilled engineers and suppliers, helping them stay organised, supported, and equipped to deliver top-quality work for our clients.

Responsibilities

Operations, Scheduling & Logistics

Coordinate engineer diaries and project schedules Liaise with clients, suppliers, and contractors to keep projects on track Maintain company boards for quotes, materials, invoices, and certificates Prepare project packs for engineers including printed drawings and any other relevant details of the project Ensure engineers provide project updates and notes and input into CRM Organise vehicle maintenance, MOTs, and stock records
Procurement

Source and chase materials from wholesalers Resolve supplier or delivery issues promptly Receive goods and deliveries on site Review and renew annual service contracts and insurances
Customer & Supplier Management

Act as the main point of contact for customers and partners, consistently delivering excellent customer service Handle inbound enquiries, produce basic project estimates and and ensure clear project updates are maintained within the CRM Liaise with customers on project timelines, progression, support after-sales care, including gathering reviews and professional project photos Management of CRM system ensuring job and customer details are correct and up to date
HR, Team Support & Office Management

Act as first point of contact for employees queries Assist with recruitment, onboarding, and employee reviews Maintain company policies, records, and training logs Liaise with external Health & Safety consultant as needed Organise training sessions, team building and social events Manage office employees and support a positive and organised team culture Plan and oversee meetings and visitors Shield senior management from unsolicited calls Manage Directors diary for appointments and site visits Organise monthly office supplies and support project manager with stock management Handle general office administration
Finance

Raise invoices, deposits, and reconcile payments Follow up on outstanding invoices and liaise with the bookkeeper for payroll and VAT Keep QuickBooks and internal records accurate and up to date
Business Development & Compliance

Support marketing and social media content collection and scheduling Manage company accreditations (NICEIC, APL, HTA) Review processes and suggest and manage efficiency improvements

Requirements

Essential

Proven experience in office or operations management within a small business Strong organisational and multitasking ability Excellent written and verbal communication skills Confidence using digital systems (QuickBooks, CRM, Microsoft Office) Proactive mindset with problem-solving and process-improvement skills
Desirable

Experience in construction, trades, or electrical sectors HR or team-lead experience Familiarity with compliance or health & safety administration

Why Join Us

Play a key role in shaping how the business operates day to day Work closely with a skilled team of engineers and contractors Join a company built on craftsmanship, integrity, and teamwork -- where everyone plays a vital role Have genuine autonomy to make improvements, influence growth, and help build better systems as the business expands

Our Values

We lead from the front, take responsibility for our actions, collaborate as a team, and treat every working site as if it were our own home.

Closing Date: 7th November, interviews for successful candidates to follow promptly.

Job Type: Full-time

Pay: 38,000.00-45,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Referral programme
Work Location: In person