Job Description

Job Overview

We are seeking a dedicated Operations Officer to join our team. The ideal candidate will be responsible for supporting daily administrative functions, ensuring smooth office operations, and maintaining organisational efficiency. The role involves maintaining and developing excellent business administration as well as on going quality improvement and patient engagement. The post holder will support the management team and our teams to continue to improve back-office systems.

Role start date: 1st March 2026

Responsibilities

Support the Interim Practice Manager in the day-to-day operations of the practice, ensuring staff have the necessary tools to carry out their roles effectively. Supporting the administration of all teams in the practice where needed. Completing all onboarding activities for new starters such as pre-employment checks, new starter paperwork, managing induction, IT set-up etc. Provide admin support for all HR areas including maintenance of staff records, HR queries, maintaining staff training records and booking staff into training - such as BLS. Provide support to complete an overhaul of the Y drive files to tidy and archive historic documents. Act as the point of contact for all IT issues for the practice, PCN and third-party providers. Support with business administration such as preparing agendas for meetings and creating minutes and circulating minutes e.g. GP/ANP, safeguarding, staff meetings, PPG. Taking the lead on engaging our patients on social media, following the patient engagement plan and being a liaison for the PPG members - including recruiting of members. Engage with the community transformation lead to ensure community resources are reaching patients and advertising these on our community boards, socials and patient newsletter. Be the point of contact for escalating estate issues for both sites such as cleaning issues, broken equipment etc. Alongside management team, log issues with estates providers and update issues in a central location. Management of the shared management inbox and distribution where required.

Skills

Proven office experience with a strong understanding of administrative procedures Proficiency in computer skills, including Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Calendar, Drive) Excellent organisational skills with the ability to manage multiple tasks efficiently Strong typing skills for data entry and document preparation Demonstrated clerical experience with attention to detail Good phone etiquette with professional communication abilities Ability to adapt quickly to new software tools and office systems Strong organisational skills to prioritise tasks effectively in a fast-paced environment
We welcome applications from motivated individuals eager to develop their administrative expertise.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: From 14.00 per hour

Expected hours: 22.5 per week

Work Location: In person