Job Description

The closing date for completed applications for this post is 9am on Wednesday 13 August 2025.


Hours: 37 hours per week (Monday to Friday, 08:30 - 16:30, with 36 minute unpaid daily break)


Salary: 27,204 - 30,458 (SCP 19-24)

JOB DESCRIPTION:

The Operations Officer will play a key role contributing to the smooth operational running of the organisation. This will include maintaining the effective operation of key functions, including the safety and security of young people in our care, our colleagues and visitors.


In conjunction with the duty and operational managers, the Operations Officer will contribute towards the safety and security of the campus and make appropriate operational decisions regarding resource management, ensuring staff and physical resources are managed effectively and efficiently deployed. The role will also include the recording and reporting of incidents and coordination of activities for young people campus wide.


The Operations Officer will have responsibility for operational campus security through the robust monitoring of internal CCTV and security procedures and oversight of associated paperwork.


The role will also perform a holistic Inspection focus by providing administrative support to operational functions across the year.

In conjunction with the Duty Manager and other relevant operational managers, assume collaborative operational responsibility for Rossie and its essential functioning:

Planning, coordination and effective use of all resources for the purposes of safe operation during core operational hour through the coordination of 'Planday', ensuring consistent and effective shift cover arrangements Proactive planning and problem solving in relation to staffing issues, alerting senior managers in advance and where required During core operational hours (08:30 - 16:30) monitor the safety and movement of young people and staff Effective recording and quality assurance of all incidents on Behaviour Watch and coordination of post-incident support Ensure reporting and recording requirements are met in a timely and accurate manner Coordination of debriefs for all staff, ensuring these are communicate and conducted in a timely manner Coordination of organisational centralised calendar and car booking process Support reception staff in core duties pertaining to operational departments During core operational hours, support Duty Manager in coordinating safe movements of young people and staff both on campus and external to Rossie Support the Duty Manager in coordinating staff support during any incident response and subsequent management of this Understand and uphold Rossie's Health and Safety policies and operational responsibilities/policy requirements

Support in the coordination of continuous improvement of operational provision and the development of operational-based services:

Adhere to best practices, support, and direct others to work in adherence to organisational policies, procedures and relevant legislation within your area of responsibility Promote and adhere to necessary legislative requirements ensuring consistency and fairness of practice within your area of responsibility Maintain an up-to-date knowledge of developments in childcare within Rossie and wider afield and, where appropriate, share with colleagues Support the coordination and collation of relevant documentation to support regulatory inspections processes for all departments

To ensure a safe and caring environment for all young people placed within Rossie:

To contribute to a trauma-informed understanding, attachment informed model of care whilst carrying out the role Ensure appropriate safety within which young people can feel protected and safe from harm Ensure full and appropriate communication regarding young people is provided throughout Rossie in line with your role requirements Effectively and consistently support the planning and coordination of evening, weekend, and holiday activities with young people and staff Attend relevant operational meetings to ensure contribution to full information being provided to facilitate the smooth running of operational services.

As Operations Officer:

Identify and where necessary report on any instances of poor or unsafe practice and to co-operate in any investigations or procedures which may result Contribute to the agenda of continuous quality improvement Ensure any data or information requests within
Please note this job description is to provide a clear and concise statement of the main tasks and activities of the post, and it is not intended as an exhaustive list of every aspect of the post holder's duties. All the above duties will be carried out in line with Rossie policies and procedures.

PERSON SPECIFICATION:

Qualifications (Essential):

HNC/HND Social Care or equivalent level qualification

Qualifications (Desirable):

IT Qualification

Knowledge Base

(Essential):

Relevant Health and Social Care legislation Code of Practice for Employers and Employees as published by the SSSC

Knowledge Base

(Desirable):

Trauma-Informed Practice GDPR and confidentiality Debrief processes

Experience (Essential):

Multi-disciplinary working to promote positive outcomes for young people 2 years' experience of resource/rota management Activity coordination experience Experience of operating security procedures

Experience (Desirable):

Relevant work experience within the Social Care sector Building effective teams Managing and coordinating incidents Working in a Secure/Residential or similar regulated environment

Skills

(Essential):

Strong ICT skills Strong ability to plan, develop and monitor care-related tasks Strong written and verbal communication skills Effective delegation and support of colleagues Ability to work autonomously and as part of a team Ability to manage change effectively Ability to problem solving and conflict resolution Delegating and supporting staff Effective management of resources

Skills

(Desirable):

Evaluation methodologies

Personal Qualities/Attributions

(Essential):

Self-motivated, team player Resilience Demonstrates a 'can do' approach Ability to form excellent working professional relationships Demonstrate professional ambition Ability to work effectively under pressure Inclusive and respectful Positive and affirming Structured approach to planning and organising with an ability to prioritise Flexible and proactive Emotionally intelligent Strong collaborator Good interpersonal and motivational skills

Full Manual Driving Licence (Essential).