Job Description

Job details

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Job reference
REQ5960
Date posted
06/08/2025
Application closing date
31/08/2025
Location
Halford House
Salary
26,403 - 28,142 Per Year
Package
Total benefit value (includes pension contribution and full holiday entitlement): 38,374.53
Contractual hours
37
Basis
Full time
Job category/type
Childrens Social Care
Attachments
July 2025 (4).pdf

Operations Officer MST and FFT Teams

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Job description
Full Time / 37 Hours Per Week / Permanent



Are you a skilled and enthusiastic individual who would like to be part of our ever-improving service ensuring children and young people are at the heart of our work.



Multi Systemic Therapy MST Team is an evidence-based programme which works with the families of some of our most troubled teenagers aiming to reduce the levels of youth offending; anti-social behaviour and risk of being taken into care or custody. The results achieved have been outstanding reducing costs for the taxpayers, transforming the life time outcomes for the young people involved and improving the quality of neighbourhood life.



This is a fantastic opportunity for an Operations Officer to work closely with the Senior Operations Officer, to provide support to a team of professionals in delivering a comprehensive Multisystemic Therapy MST and Functional Family Therapy FFT intervention in accordance with the specifications and requirements as set out in the License.



This is a full time, permanent position working 37 hours a week, Monday to Friday. You'll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit your needs.

What you'll be doing

As an Operations Officer, you'll have a vital role in supporting the operational and business needs of MST interventions with the child abuse and neglect team including organising the information for the weekly group supervision sessions, liaising with a wide range of partners and the national MST UK implementation team. A key task is implementing the quality assurance processes that involve the weekly collection of data from service users through phone calls and the compilation of regular performance reports that enable your teams to be compared effectively nationally and internationally.

What you'll need

You'll have experience of working in a busy admin environment as well as experience of identifying safety concerns and risk factors. With excellent interpersonal skills, you will be able to engage successfully with service users who have complex needs as well as other professionals which include Social Workers, Youth Offending Service, Police and NHS to share data and risk assessments. You'll have the ability to work with and develop collaborative relationships with all key stakeholders to promote and sustain inter-agency partnerships. With tenacity and a creative approach, you should be able to analyse complex data information problems to provide bespoke solutions to accommodate the needs of individuals.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.



If you are passionate about working with challenging young people and their families and play a key role in running a specialist MST team in Leicester, then we would love to hear from you!



Please complete our online application form referring to the attached person specification for all the job requirements and ensure you tell us about your experience and knowledge, where this is being measured by application form.



Should you wish to attach your CV, please also ensure that this is tailored to reflect the job requirements which will give you the best possible chance of being shortlisted.



If you'd like to have a chat before applying, feel free to contact Kamaldeep Gawera by email to Kamaldeep.Gawera@leicester.gov.uk or call 0116 454 6532



Interviews / Assessments will take place week commencing 8th of September