Job Description

Job Summary

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain - from trip planning to indulging passengers with exceptional hospitality - Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Responsibilities

- Safety of team and equipment/assets at all times.

Must display the highest level of customer service to all clients by maintaining pleasant, professional, friendly and outgoing attitude.

Wing walking and marshalling to ensure safe services.

Required to wear and maintain a professional uniform as supplied by Jetex along with PPE.

Use GTM to update/view/assist handling requests, special requests and fuelling services.

Coordinate with the Duty Officer on customer requests, questions, and needs maintain continuous quality services.

Assist Duty Officer to coordinate the client's complaints.

Operate office equipment to include but not limited to air-to-ground radios (base station), ground radios, GTM systems, computers and phones as required.

Provide current airport information for crew and passengers (weather/flights plan, locations, services etc.).

Knowledge of Customer Service should include assisting customers with hotel reservations, ground transportation, catering, limo service, local attractions, activities and other functions that will be helpful to the clients.

Follow safety regulations, company policies, and guidelines from Jetex/London Airports.

Any other duties assigned by Line Manager.

Qualifications

Fluent in English

Excellent in customer service

Well versed in IT Skills (MS Office database management)

Passionate about delivering excellence, detailed, customer focused and results oriented.

We welcome applications from candidates who are eager to contribute to our dynamic team environment while developing their professional skills in operations management.

Minimum 1-2 years years' experience in flight support services any aviation related field preferred.

Job Types: Full-time, Permanent

Pay: 27,000.00-27,001.00 per year

Benefits:

Free parking Life insurance On-site parking Referral programme Sick pay
Licence/Certification:

Driving Licence (required)
Work Location: In person