Job Description

An exciting opportunity for someone who wants to be at the heart of an ambitious and growing luxury jewellery business. You'll play a vital role in overseeing our production process, communicating with suppliers, and ensuring production quality and timelines are met.

You will manage stock levels to anticipate demand to support the execution of our annual sales plan. From time to time you may also be a support to the CEO in product design and stones sourcing.

You'll be responsible for customer fulfilment, satisfaction, and service -- from ensuring timely deliveries and beautifully packaged items, to handling customer communication and day-to-day organisational tasks, including occasional post office runs, hallmarking, couriers and other organisational tasks.

Operations & Production

Oversee production -- from placing stock orders and restocking the website to monitoring delivery timelines to support our sales plan and customer orders. Manage stock production with our suppliers to ensure we meet future demand. Deliver business goals through efficient operational planning, proactively addressing risks and opportunities (e.g. managing Christmas order volumes and delivery deadlines). Support quarterly sales plans through effective stock and inventory management. Assist in and oversee new product development and stone sourcing.

Customer Management

Order Management & Fulfilment

Pack and wrap our jewellery with exceptional care and attention to detail. Fulfil orders and manage dispatch using DHL. Oversee the full order lifecycle -- from payment to delivery -- ensuring a seamless and outstanding customer experience.

Customer Communications

Handle customer inquiries via email, live chat, and social media. Provide personalised product recommendations and resolve any post-purchase concerns. Build lasting relationships with key customers by understanding their preferences and purchase history.
In times of increase demand you will manage and supervise additional freelance assistants for disptach purposes.#

Social media

You may be involved in supporting our social media manager in creating content.

About You

Experience required:

Experience working in a product-based business Experience in eCommerce Experience in operations Operations experience in the jewellery industry

Desirable skills:

Familiarity with Shopify, website management, and Mailchimp (advantageous but not essential) Social media content creation

Performance bonus available

4 day week available but not mandatory. West London Office 25 days holiday + national holidays Small passionate team Annual product allowance.

Rock + Raw

is a London-based crystal fine jewellery company.

We source the finest crystals on the planet and set them in solid gold, incorporating ritual, meditation, and ceremony.

Our mission is to inspire a sense of awe, healing, joy, and transformation.

We aim to achieve the impossible. We go above and beyond to create the highest aesthetic experience for our customers. We believe in creativity, exceeding expectations, and pushing boundaries.

We are a small West London-based team who, through hard work, make the impossible possible.

Our Team

Now is an exciting moment in the company's history -- we are looking to build our dream team.

This means you will have the opportunity to join and lead a small, passionate team.

Job Types: Full-time, Permanent

Pay: 27,000.00-33,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Employee discount Free fitness classes Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Hammersmith W6: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is is about R+R brand that appeals to you (the brand not the role)
Experience:

Customer service: 1 year (required) MailChimp: 1 year (preferred) shopify: 1 year (preferred) Store management: 1 year (preferred) jewellery : 1 year (preferred) operations: 1 year (preferred) communicating with suppliers : 1 year (preferred)
Work Location: In person

Application deadline: 03/06/2025
Expected start date: 19/06/2025