Job Description

Who we are

At Castelan Commercial Services, we do more than just maintain furniture - we enhance the spaces where people live, work, and connect. As a dynamic and innovative organisation, we specialise in planned and preventative maintenance, as well as comprehensive supply chain solutions for all types of furnishing assets. From sourcing and supplying new furniture to expert repair, restoration, and installation, we serve a wide range of sectors including hospitality, leisure, healthcare, retail, insurance, and beyond. Whether it's a luxury hotel suite, a vibrant restaurant, or a critical healthcare facility, our goal is to ensure every space not only looks exceptional but performs flawlessly - today and into the future.

Role Purpose

The Operations Scheduler is a pivotal role within the Castelan Commercial Services Operations team (CCS), responsible for the strategic planning and execution of employee work diaries. This role ensures all repair and refurbishment jobs are completed not only within their specified Service Level Agreements but also with maximum efficiency, minimising downtime and optimising resource allocation. The Operations Scheduler will be a primary point of contact for both our valued employees and our commercial clients, fostering strong relationships and ensuring seamless communication regarding scheduled works.

Primary Responsibilities

Operational Data:

To monitor and control the operation email account and cascade the relevant workloads out for each area and Operational manager. To also update our client's online portals/CRM's so that we are maintaining the agreed SLA's and Core KPI's.

Workforce Scheduling & Optimisation:

Develop and manage the work diaries for all operations employees, optimising routes and schedules to ensure efficient completion of jobs. Proactively identify and address potential scheduling conflicts, resourcing gaps, and inefficiencies to minimise downtime and maximise productivity. Monitor job progress against schedules and adjust plans as needed to respond to unforeseen circumstances, such as urgent requests or unexpected delays.

Resource & SLA Management:

Ensure all scheduled jobs are completed within agreed-upon service level agreements (SLAs), escalating potential breaches to management as necessary. Track and report on key performance indicators (KPIs) related to scheduling efficiency, job completion rates, and adherence to SLAs.

Communication:

Serve as the primary point of contact for all operations employees regarding their schedules, providing clear and timely communication. Act as a key liaison for clients, providing updates on job scheduling, progress, and addressing any queries or concerns related to planned works. Collaborate closely with the Operations Management team and other team members to ensure alignment on operational goals and priorities.

Problem-Solving:

Identify potential scheduling conflicts and devise effective solutions to maintain workflow efficiency. Focus on cost-effective scheduling practices, including optimising travel routes, minimising overtime where possible, and efficient allocation of resources. Identify opportunities to improve operational efficiency through better scheduling practices and resource utilisation.

Reporting & Compliance:

Prepare and distribute scheduling reports to management, highlighting key performance indicators and areas for improvement. Ensure all scheduling practices comply with relevant regulations, company policies, and industry standards.

Experience and Technical Skills Required

Excellent communication skills Ability to work under pressure and work quickly & accurately. Ability to quickly analyse a situation and deliver recommendations on change if needed. Ability to develop and maintain effective internal and external business relationships. Understanding of established systems and processes Must have the ability to work accurately and be able to approach and resolve problems logically avoiding the need to escalate unnecessarily. An analytical mind and ability to use MI data Proficiency in scheduling software and tools (e.g. Word, Excel, CRM systems) Able to compile management information. Ability to think quickly and prioritise workload when under pressure.

Why Join Us?

Inclusive Culture:

We are committed to creating an inclusive environment for all employees.

Growth Opportunities:

We support continuous learning and professional development.

Supportive Team:

Work with a team that values collaboration and mutual respect.

Staff Benefits

23 days holiday per year + bank holidays annual leave entitlement Pension scheme Free Onsite Parking Charity fundraising activities Access to Employee Assistance Programme with staff discounts, wellbeing, counselling, and advice resources

Ready to Apply?

Submit your CV and a cover letter outlining your experience and interest in the role via our Careers Page by

Monday 4th August 2025

.

Castelan is an equal opportunity employer.

We welcome applications from individuals of all backgrounds and experiences.