Job Description

Title: Operations Specialist

Location: Wimpole Street London - Full-time, Office-Based

Reports To: Operations Manager

Salary: 35,000 - 40,000 pa

About Us

At NADclinic, we're proud to be an innovative, forward-thinking and truly transformational company that gives our clients the opportunity to 'be their best self'. With a team of medical professionals specialising in nutrition, neurology and complementary therapies, we aim to improve psychological and physical health and performance. We do this through harnessing the unique power of essential and life-changing NAD+, a molecule that helps our cells produce energy, and which can mitigate the debilitating effects of ageing, illness and chronic conditions.

The Role

We are seeking a proactive and adaptable Operations Specialist who will play a pivotal role in ensuring our office operates at the highest standard of excellence. This is a broad, high-impact role that touches all aspects of our business operations. You'll work closely with senior leadership to ensure the London office runs smoothly, and aligns with global goals whilst working to streamline our day-to-day business operations as we scale.

Based in London, you will report directly to the Operations Manager and work cross-functionally with teams across the UK and Europe. Your success in this role will come from your ability to proactively spot issues, think critically, and execute effectively, always with a customer-first mindset and attention to both detail and the big picture.

Key Responsibilities:

Provide daily operational support to the Operations team including the COO and Operations Manager Maintain accurate admin, systems, and records Work to optimise daily operations, supporting the business' international expansion Facilitate smooth communication between operations, e-commerce, marketing, clinical and B2B teams to clarify priorities, task assignments, and streamline cross-team coordination Support cross-functional projects, ensuring delivery on time, on budget, and in alignment with strategic objectives. Conduct in-depth research to support internal operations and project-related tasks Support business-critical tasks quickly and accurately under changing and sometimes pressured conditions Support global logistics, including supplier coordination, inventory management, and fulfilment operations. Contribute to strategic planning and forecasting with a keen eye for continuous improvement. Provide operational and administrative support across all internal departments

Facilities, Safety & Space Management

Lead regular walkthroughs of the office to ensure a well-maintained, safe, and aesthetically consistent environment. Coordinate repairs, maintenance, and preventative services across the workspace. Ensure health and safety protocols are up to date and aligned with UK regulations. Lead efforts to uphold the quality and cohesiveness of the in-office aesthetic. Ensure shared areas, signage, and furnishings are aligned with NADclinic's standards and issues get fixed. Oversee a variety of vendor relationships including cleaning, maintenance, supplies, and specialty services. Maintain contracts, service level agreements, and operational documentation. Track vendor performance, escalate issues, and identify areas for improvement or innovation. Support procurement and vendor transitions, ensuring minimal disruption.

Key Requirements:

3+ years of experience in an operations, project management, or similar role, ideally within a high-growth or wellness-related industry. Proven ability to manage complex projects across global teams. A naturally organised, detail-oriented person Strong written and verbal communication skills A team player with a positive, proactive mindset Good knowledge of UK health and safety standards and compliance practices. Experience improving documentation systems, operational workflows, and compliance tracking. Willingness to roll up your sleeves and support hands-on tasks as needed -- from setting up rooms to jumping in wherever the team needs you Must be comfortable to be in-office 5 days a week. Experience in supply chain, logistics, or international trade is a plus.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Employee discount Sick pay
Ability to commute/relocate:

London W1G 8GN: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person