Job Description

Are you a natural leader with a strong technical background who thrives in a fast-paced, service-driven environment?

DMG Delta Ltd is seeking a proactive and hands-on Operations Supervisor to join our growing Operations Department. You'll play a key role in ensuring our team of 18 mobile engineers consistently delivers excellence in service, workmanship, and client satisfaction.

The role:

Salary: 40,000 - 48,000 plus out-of-hours remuneration (possible 5k) Hours: 8 am - 5 pm Monday - Friday (40 hours per week) Contract: Full-time, permanent Head office: Stansted Reporting to Operations Manager

About the Role

As Operations Supervisor, you'll be responsible for the day-to-day management and coordination of our mobile engineering team, ensuring work is completed safely, efficiently, and to the highest standard. You'll act as the link between the engineers, clients, and the Operations Manager -- providing technical guidance, overseeing quality control, and supporting smooth operational delivery.

Key Responsibilities

Supervise and support a team of 18 mobile engineers (increasing to 22 over the next 12 months), ensuring effective planning and resource allocation. Provide daily technical support and operational guidance to engineers and clients. Monitor work in progress (WIP), return visits, and ensure timely job completion. Conduct site audits and gather client feedback to drive service improvement. Prepare and maintain Health & Safety documentation, including RAMS. Review engineer reports for accuracy and provide coaching where needed. Conduct appraisals and 1:1 meetings, working closely with HR and the Operations Manager. Promote a "Fix It First Time" culture and continuous improvement ethos. Join the out of hours on call manager rota. Cover for Operations Manager when required.

About You

You'll be an experienced maintenance professional with proven leadership ability and a passion for delivering high-quality service.

Essential Skills & Experience:

Level 3 (minimum) trade qualification in a mobile engineering or building services discipline. Hands-on experience supervising multi-skilled maintenance engineers. Excellent communication, organisation, and problem-solving skills. Strong IT literacy (Microsoft Office, maintenance software). Customer-focused with a commitment to quality and safety. Previous office experience working for service provider in customer facing role Previous experience within building services company, busy reactive service desk and coordinating an engineering workforce. Excellent communication skills Problem solving and decision making skills Ability to multitask in high pressured environment Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook) Excellent numeracy/literacy skills Knowledge of service IT software systems

Desirable:

IOSH or similar Health & Safety qualification. Multi-skilled background (mechanical/electrical). Experience within a mobile or field-based engineering environment.

Why Join DMG Delta?

At DMG Delta, we pride ourselves on our commitment to quality, teamwork, and personal development. You'll be joining a supportive environment where initiative is valued, professional growth is encouraged, and every team member plays a part in delivering service excellence.

We offer:

Salary

: Competitive

Annual Leave

: 25 days + 8 Bank Holidays

Sick Pay

: Generous sickness and accident insurance

Loyalty Bonus

: Awarded after two years of service

Life Assurance

: 2x your annual salary

Wellness

: Access to a private GP and 24/7 confidential telephone counselling via our Employee Assistance Programme

Eye Care

: Annual eye check reimbursement

Reward & Recognition

: Employee of the Month/Year, long service awards, and special recognition for going the extra mile

Personal Development

: Training Academy and mentorship opportunities

On-site Perks

: Parking, gym, spa, and fun company events

Workplace Culture

: Bring your dog to work day and casual dress

Company Vehicle:

To Apply:

You must be living and authorised to work in the UK to apply for this position.

Job Types: Full-time, Permanent

Pay: 40,000.00-48,000.00 per year

Benefits:

Company car Company events Employee mentoring programme Health & wellbeing programme Life insurance On-site gym On-site parking
Experience:

Office: 1 year (required) Supervising: 1 year (preferred)
Licence/Certification:

Driving Licence (required) Trade qualification, either gas, plumbing or electrical (required)
Work authorisation:

United Kingdom (required)
Location:

Bishop's Stortford CM23 5PU (preferred)
Willingness to travel:

25% (required)
Work Location: In person