Job Description

Job Title: Operations Supervisor

Location:

Covering North London between Wood Green and Finsbury Park (applicants must be located north of the river Thames)

Working Hours:

Monday to Friday, 7:00am - 4:00pm

Salary:

Starting at 29,000 per annum, dependant on relevant experience

Contract Type:

Full-Time, Permanent

Join Our Growing Team at Scapes Group LtdScapes Group Ltd.

is a privately-owned facilities management company, delivering high-quality

cleaning and grounds maintenance services

across London and the South East. Our clients include housing associations, private estates, care homes, local authorities, and commercial offices.

We are now looking for an

energetic, organised, and committed Operations Supervisor

to support the delivery of our services across

North London

. This is a key role with a strong focus on administrative functions to ensure smooth daily operations across the business, acting as a key link between our Head Office and client.

Key Responsibilities

Serve as the first point of contact for client enquiries, complaints, and service requests Support the Contracts Manager in supervising day-to-day service delivery Lead on recruitment, induction, and training of new staff Conduct regular site quality audits and address any performance issues Ensure Health & Safety compliance across all sites Monitor staff attendance and performance; liaise with HR on any absences or changes Maintain high levels of customer satisfaction and team communication Ensure administrative records are accurate, timely, and aligned with internal procedures

What We're Looking For

Minimum 2 years' experience in a supervisory role, ideally in the

cleaning or facilities management sector

Strong organisational and

administrative skills

with attention to detail Excellent communicator with the ability to manage both team members and client relationships Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently and manage multiple contracts simultaneously Knowledge of working with housing associations or similar environments is advantageous Full UK manual driving licence is essential
We offer a competitive salary starting at 29,000 per annum, dependant on relevant experience, a company van & phone, 28 days paid holiday which increases after 5 years' service, pension scheme and the opportunity to work in a great team within a growing organisation.

Please include a covering letter and CV with your application, confirming your salary expectations.

Please note that we do not deal with recruitment agencies.

Job Types: Full-time, Permanent

Pay: From 29,000.00 per year

Benefits:

Company car Free or subsidised travel Free parking Referral programme Work from home
Application question(s):

Please can you confirm you have added a covering letter and salary expectations? Please confirm your postcode
Experience:

Operations Supervisor: 2 years (preferred) Facilities management: 2 years (preferred)
Licence/Certification:

Full UK Manual Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person