Job Description

Operations Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.

A WORLD OF REWARDS

Annual Salary of 29,870

Smart uniform provided

Free

and healthy

meals

when on duty

Grow your Career !

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Guest Experience Day

1 night stay with dinner and breakfastafter successfully passing probation

Modern and inclusive

Team Member's areas

What will I be doing?

As an Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:


Ensure efficient operation of Food and Beverage outlets and Front Desk Control the flow of customers and orders throughout service Manage all transactions during service Ensure all outlets are staffed according to business levels Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality Maximise sales revenue through up-selling and marketing programmes Manage guest requests in a timely and efficient manner Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

An Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


Previous experience in organising Food and Beverage service in a range of outlets Front Office experience in the hotel/leisure/retail sector Excellent supervisory skills Excellent interpersonal, communication, and delegation skills Flexibility to respond quickly and positively to a range of work situations Calm and organised Committed to delivering high levels of customer service Interest in developing others to be part of a winning team Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous experience as a Duty Manager Previous experience at Supervisory level

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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