Job Description

About the Company:

Boughey Distribution Ltd has a 60-year heritage offering stability, a competitive salary and a wide range of employee benefits. We are supportive of our employees and the path they wish to take as well as offering opportunity for career development.

We are one of the country's leading logistic providers to the food industry, with particular experience in the ambient grocery sector, and we are proud to work with some of the UK's largest retailers.

We are not just about storing and moving products. We also offer consolidation, e-fulfilment and contract packing as well as being members of Palletline, the UK's leading palletised distribution specialists.

As well as being a stable employer our vision is also to grow. We employ around 900 employees, operating over 130 articulated units, and 300 trailers. We have three Warehouses situated in Wardle, Crewe and Newcastle-Under-Lyme, a combined total of 1.5 million square foot of warehousing space.

At Boughey we are proud of our standing in the local community and the different and varying customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone.

Job Overview:

We are currently recruiting an Operations Supervisor for our Transport team at Wardle, Nantwich.

The role is responsible for overseeing the daily transport operations, ensuring efficiency, compliance, and high service delivery. This role involves direct management of drivers and operations coordinators, fostering a positive work environment, and maintaining operational excellence through proactive planning and problem-solving. Reporting to the Head of Transport (Operations), the Operations Supervisor ensures optimal fleet utilisation and adherence to safety and regulatory requirements while driving continuous improvement across transport functions.

What's on offer:

Location - Nantwich Road, Wardle, Nantwich, CW5 6RS Shift pattern - Monday to Friday, 7am to 3.30pm Salary - 38,000 per annum, paid monthly Enhanced holidays of 33 days inclusive of bank holidays. Option to purchase up to 5 days holiday. 300 annual attendance bonus. Subsidised canteen. Workplace pension scheme. Cycle to work scheme. 500 "Refer a Friend" bonus.

Key Responsibilities:

Operational Oversight & Driver Management

Supervise and support drivers and operations coordinators to maintain smooth transport operations. Ensure adherence to schedules, policies, and transport regulations, optimising fleet efficiency. Monitor driver compliance with working time directives and tachograph regulations. Collaborate closely with Driver Trainers to assess training needs and support continuous driver development. Conduct performance evaluations, remedial training, and investigations as required. Ensure all driver documentation (licenses, CPC qualifications, etc.) is up to date and compliant. Manage driver absence, holidays, and shift adjustments to ensure seamless operations.

Driver Engagement & Well-being

Foster a positive and supportive work culture, ensuring high engagement and job satisfaction. Conduct regular driver meetings and feedback sessions, addressing concerns and providing guidance. Recognise and reward high-performing drivers, promoting a culture of excellence. Act as a key point of contact for driver concerns, resolving issues proactively. Organize driver forums, well-being initiatives, and recognition programs.

Compliance & Safety Management

Ensure full compliance with health and safety regulations, vehicle checks, and PPE usage. Oversee incident and accident reporting, ensuring proper investigations and follow-ups. Enforce drug and alcohol testing policies, ensuring all drivers meet safety standards. Support the business in maintaining Earned Recognition Status by ensuring full compliance with UK and EU transport regulations. Conduct regular fleet audits, spot checks, and vehicle damage assessments. Investigate and resolve any missing mileage or compliance infringements.

Resource & System Management

Oversee fleet availability, ensuring vehicles and trailers are maintained and defect-free. Ensure efficient fuel management and inventory availability for smooth operations. Maintain transport IT systems, ensuring proper data recording and reporting. Manage and analyse vehicle and trailer downtime, implementing solutions for efficiency. Ensure adherence to service and MOT schedules as per fleet department guidelines.

Performance Monitoring & Reporting

Track and report on KPIs, including fleet utilisation, compliance adherence, and driver performance. Identify and address performance or disciplinary issues, ensuring corrective actions where needed. Provide operational reports to the Head of Transport (Operations), highlighting key insights and challenges.

Customer Service & Team Development

Ensure drivers uphold high service standards, maintaining professionalism and efficiency. Work closely with the team to resolve service-related issues, enhancing customer satisfaction. Support onboarding and training for new drivers and operations coordinators. Promote teamwork and continuous improvement, encouraging feedback and innovation.

Leadership & Team Management

Strong leadership skills with the ability to inspire, mentor, and motivate a diverse team. Excellent conflict resolution and decision-making abilities to manage operational challenges. Ability to create a positive, professional, and accountable work environment.

Operational & Compliance Focus

Strong attention to detail in enforcing transport regulations and operational procedures. Ability to manage and optimise fleet utilisation, ensuring operational efficiency.

Communication & Problem-Solving

Ability to maintain clear, open communication with drivers, operations coordinators, and management. Strong analytical skills to identify inefficiencies and implement data-driven improvements. Capability to collaborate across departments, ensuring seamless coordination of transport operations.

Customer Service Excellence

Commitment to ensuring on-time delivery and exceptional service standards. Professionalism in addressing customer concerns and operational challenges.

Performance Management

Driver Engagement Scores - Assessing satisfaction, morale, and feedback. Fleet Utilisation Rate - Ensuring efficient use of vehicles. Compliance Adherence - Monitoring driver compliance with safety and regulatory requirements. Service Delivery - Ensuring schedules are met with minimal delays. Incident & Compliance Reporting - Maintaining accurate and timely reporting of operational issues.

In Addition

Support and deliver on the Company mission, vision and live and promote the Company values. Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HACCP, BRCGS and any other internal or external legislation/audits. To be aware of and adhere to the Company's Health & Safety Policy. You will challenge the poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself. This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor.

What we are looking for:

Experience in driver supervision, fleet coordination, or transport operations. Effective communication and interpersonal skills, with the ability to manage a diverse team. Strong understanding of UK and EU transport regulations, including tachograph and working hours compliance. Proven leadership experience in managing and engaging driver teams. Excellent organizational and problem-solving skills, with the ability to manage multiple priorities. Proficiency in transport management systems (TMS) and fleet tracking software. Effective communication and interpersonal skills to effectively engage with drivers and management. Proven ability to manage disciplinary and investigative procedures professionally. Ability to motivate and support drivers, ensuring high performance and morale. CPC qualification (desirable) or willingness to obtain one. IOSH Qualification (desirable).
Job Types: Full-time, Permanent

Pay: 38,000.00 per year

Benefits:

Additional leave Bereavement leave Canteen Company pension Cycle to work scheme Discounted or free food Free fitness classes Free parking Health & wellbeing programme On-site gym On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Nantwich CW5 6RS: reliably commute or plan to relocate before starting work (required)
Experience:

Transportation management systems: 2 years (required)
Licence/Certification:

Transport Manager CPC (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 15/06/2025