Job Description

Showsec has a fantastic opportunity for an Operations Supervisor in Oxford to be responsible for the efficient and effective running of venues, including the management of staff in compliance with company protocols, legislation and agreed processes across Oxford.



The ideal candidate will take pride in delivering excellent service and be committed to enhancing the company's proud reputation for being a market-leading specialist in Crowd Management and Event Security to create safe event environments.



Travel within the area is required to attend client and operational meetings.



You will also be enrolled on the company's unique 6-9-month Management Development Programme (MDP) with bespoke, industry-leading training in crowd safety management.

Interviews to be held on Friday 6th June.

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What you will be doing

Lead provision of high-quality operations at Showsec events by managing the casual workforce Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers Lead security operations at events to ensure they are safe, efficient and in line with client expectations Planning for and coordinating the response to any incidents for specific events Controlling the security operations budget, monitoring expenses, and documenting processes Utilise a strong knowledge of access control systems, CCTV equipment, and investigations Develop work schedules, allocate tasks, and monitor personnel performance Create client facing documentation including financial quotes for staff provision Complete accurate and timely pre and post event documentation including incident reports and risk assessments Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews Maintain a good working relationship with the Area Manager and keeping them updated Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and JotForm). Accurately record on the booking module, including shift changes in a timely manner ###

What Showsec can offer you

Salary of 30,815 per annum 2100 annualised hours 24 days holiday + 8 days public holiday Employer pension contributions of 5% (Royal London) Additional "holiday payment" equivalent to 2% of annual salary
Access to BUPA private medical cover
A range of valuable medical and practical support services through Help@hand Non-contractual Bonus
Professional growth through a formal qualification, fully supported by Showsec. + Upon successful completion of probationary period
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Essential Criteria

Right to Work in the UK*
SIA License - Door Supervisor*
Maths GCSE or equivalent (C or above)*
English GCSE or equivalent (C or above)*
Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word Proficient in written and oral communication skills Experience of client management & operational excellence Criteria marked with an , candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.
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Additional essential criteria for internal applicants

Showsec Supervisor Training Showsec Head of Security Training ###

Internal & External Desirable Criteria

UK Driving License Close Protection License L3 Certificate in Spectator Safety * L4 Certificate in Spectator Safety