Job Description

About Us:

Response Logistics are Staffordshire's premier distribution company for pallet collections and deliveries across the UK and Ireland. Based in Stoke-on-Trent, we are proud members of a nationwide network of over 90 depots, enabling us to deliver fast, reliable service to our customers.

The Role:

We are currently seeking an experienced and proactive Operations Supervisor to join our busy team. This role plays a key part in the day-to-day running of our operations and will involve supervising a team comprising office staff, warehouse staff, and HGV drivers. Responsibilities consist of (but not limited to):

Key Responsibilities:

Supervise and support office staff, warehouse staff, and HGV drivers Effective and efficient problem solving within the department Identifying, monitoring and solving responsibility gaps within the department (including the willingness to step into office and warehouse roles when required to maintain continuity) Assist Transport Managers with recruitment, disciplinary processes, and performance reviews Ensure operational KPI's are consistently met Conduct staff inductions and support on-boarding processes Monitor HGV loading times and ensure efficiency targets are maintained Ensure drivers complete daily walk around checks Conduct driver licence checks and assist with warehouse compliance checks Track fleet and delivery movements as needed Handle incoming calls from network depots, delivery points, and customers--including complaints resolution Support the general operations function with flexibility and professionalism Other ad hoc duties required by the Transport Managers

Working Hours:

The Operations Supervisor role is Full-time, Monday to Friday. The day would be a 9.5 hour day with a 1 hour unpaid break. The company operates between 6:00 AM and 9:00 PM, and working hours will vary within this range. Flexibility is essential to meet the needs of the business. Some very occasional Saturday work may also be required.

Salary:

The salary for this role is 13.25 per hour, with an enhanced overtime rate at 14.25 per hour.

Annual Leave Entitlement:

Annual leave entitlement is 28 days including bank holidays. 3 days are also required to be sacrificed for the Christmas period as we do not operate over Christmas.

Requirements:

Minimum of 3 years of experience in a supervisory role Full UK Driver's Licence Forklift driving experience (preferred)

Why Join Us?

You'll be joining a dedicated team in a fast-paced and supportive environment, where no two days are the same. We're committed to excellence in logistics and providing a dependable, high-quality service to our customers across the UK and Ireland.

Employee Benefits

1/2 day additional leave with every year of service (capped at a 35 day total)
Free PureGym membership
Team events

Job Types: Full-time, Permanent

Pay: 13.25 per hour

Expected hours: 47.5 per week

Benefits:

Additional leave Gym membership On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Experience:

Supervising: 3 years (required) Forklift: 1 year (preferred)
Work Location: In person