Job Description

Job Advert

Salary

- up to 30,000 depending on experience

Hours

- Monday to Friday, 37.5 hours per week with hybrid working (after successful completion of probationary period). Ideally looking for full time but could consider part time hours over 5 days

Holiday

- 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 2 days)

About the Operations Support Lead role

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.



We have an exciting opportunity for an

Operations Support Lead

to join the team in our

Manchester

office.



We're seeking an experienced administrator or someone super keen to learn and develop. As our Operations Support Lead, you will thrive in a busy and varied support role that spans both administration and fee earning. You will provide service excellence in every stakeholder interaction and build strong working relationships with colleagues and clients whilst developing technical expertise and taking ownership of the role.



This client facing role is an important appointment within our Business as it brings the opportunity to interact with fee earning and administrative teams. As well as working closely with our partners and senior team on the delivery of a range of client services.

Key responsibilities of an

Operations Support Lead

will include:

New client onboarding through systemised due diligence and ID checks Take ownership of the Business' Company Secretarial function, ensuring filings are completed in accordance with deadlines Client liaison by telephone, e-mail and via our secure document portal Issuing compliance documents to clients and managing the return of signed documents Filing of documents at Companies House Managing incoming calls to the office as required Raising fees to clients and managing any fee issues through to resolution Provision of proactive support to clients and colleagues relating to all administrative matters to support the smooth running of the Business Undertake training with colleagues as required to support with Business activities Building strong and trusted client relationships, managing expectations accordingly and escalating queries where required Provide absence and holiday cover for colleagues as required

About you

We are looking for candidates with the following skills and experience:



Ideally professional services experience in accountancy or other professional setting, in either a fee earning or support role Enjoys a varied and challenging role covering a wide range of tasks Adopts a hands-on approach to support the team Keenness for learning and development Effective time management, organisation and communication skills Excellent attention to detail Able to work under pressure to deadlines IT proficient (Microsoft Suite and accounting software packages would be an advantage but not essential) Continual improvement through review and implementation of best practice

Full benefits available for the

Operations Support Lead

pension scheme group life assurance x 4 salary birthday day off car parking christmas shutdown social functions and events statutory maternity/paternity leave rates hybrid working between office and home access to our employee benefits portal - cashback and vouchers on everyday purchases employee Referral Bonus - we're always looking for talented individuals to join our team employee Assistance Programme regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations

About us

TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses.



We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.