Job Description

Who We Are:

New Era Residence LTD is one of the fastest-growing providers of specialised care in the Midlands. We support young individuals through their transitional journey into early adulthood, with a focus on avoiding hospital admissions for those with complex mental health conditions. Our unique, person-centred approach sets us apart. We empower our young residents to take the lead in their care, helping them unlock their hidden talents and aspirations.

At the core of our ethos is the belief, that every young person deserves a fresh start. We provide a homely, supportive environment with on-site therapeutic support, ensuring that our residents feel safe, secure, and at home while they explore their identities and develop their independence.

Role Overview:

As we continue to grow, we continue to seek new ways to enhance and further improve. The Operations Support Manager will play a critical role in supporting the Nominated Individual and Registered Managers to ensure the delivery of high-quality, compliant, and person-centred care across multiple residential settings. This role ensures operational stability, supports service improvement, and contributes to successful mobilisation and transition of services.

Job Title:

Operations Support Manager

Location:

West Midlands, Multi-site (with travel required across a portfolio of homes)

Job Title:

Full-Time, Permanent

Reports to:

Nominated Individual / Responsible Individual

Key Responsibilities:

Compliance & Audit:

Conduct regular audits in line with internal policies, CQC & Ofsted regulations/statutory requirements. Monitor action plans and support services to meet and maintain regulatory compliance.

Operational Support:

Act as a key point of support to Registered Managers across the portfolio, offering guidance on day-to-day operational issues and promoting consistent best practices.

Mobilisation & Transitions:

Lead and support the mobilisation of new services and the smooth transition of services to ensure that safety comes first fir those that we support.

Support to Nominated Individual:

Provide operational insight, data, and reporting to the Nominated Individual. Assist with governance, safeguarding, and oversight responsibilities.

Quality Assurance:

Identify areas for improvement and work collaboratively with home managers to implement service development plans and achieve high-quality outcomes for residents.

Team Development:

Support Registered Managers in staff performance monitoring and development, ensuring leadership capacity and resilience across services.

Reporting:

Prepare regular reports on service performance, audit findings, risks, and improvement plans for senior management and governance forums.

Requirements:

Driving Licence

Qualifications:

Level 5 Diploma in Leadership for Health and Social Care (or equivalent) - Essential*

Experience:

Proven experience in a multi-site management role within social care. Strong understanding of CQC and Ofsted regulations. Experience in service mobilisation and change management. Track record of improving quality and operational outcomes.

Skills & Attributes:

Strong leadership and problem-solving skills. Excellent communication and interpersonal abilities. Ability to travel and work flexibly across various service locations. A proactive, hands-on approach with a focus on continuous improvement.

Desirable:

Project management experience or qualification. Safeguarding lead experience. Internal auditing certification or training.

What We Offer:

Full training and further development training. Career progressions within a growing company. Supportive and dynamic team. On-site parking. Birthday off.

Salary:

40-45K Annually (dependant on experience)

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Flexitime Health & wellbeing programme On-site parking
Ability to commute/relocate:

Birmingham: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (required)
Experience:

multi-site management: 3 years (required)
Licence/Certification:

Driving Licence (required) Level 5 in Leadership for Health and Social Care (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road