Job Description

Operations Support Manager (Parking Operations)

Location:

High Wycombe (Hybrid: Home/Office)

Hours:

37.5 per week MondayTuesday & FridaySunday, 9:00am5:30pm (Rest days: Wednesday & Thursday)

Reports to:

Head of Parking Operations

Contract Type:

Full-time, Permanent

About Intelli-Park

At Intelli-Park, were building a brighter future for parking for people, for business, and for the planet.

The way we move, power, and park our vehicles is evolving faster than ever before and were not just keeping pace, were leading the charge.


Through UK Parking Control Ltd, part of the Intelli-Park Group, we deliver bespoke, technology-driven car park management solutions that support thousands of businesses across the UK.

Our Values The VISTA Way

At Intelli-Park, everything we do is powered by our

VISTA values

:

V Visionary:

Think forward embrace innovation and drive continuous improvement.

I Intentional:

Act with purpose align actions with strategy and measurable goals.

S Synergy:

Be brilliant, together collaborate and build trust across teams.

T Tenacity:

Stay switched on show resilience, focus, and determination.

A Accountability:

Own it take responsibility, deliver results, and follow through.
These values guide our decisions, our leadership, and our culture every day.

Role Overview

As Operations Support Manager, you will play a pivotal role in supporting and leading the operational performance of our field-based and office-based Regional Support Teams.

Working closely with the Head of Parking Operations and Regional Operations Managers, you will ensure effective management of our operational teams, uphold service standards, and maintain a high-performance culture aligned to Intelli-Parks values.


The role blends leadership, coordination, and hands-on support ideal for someone who thrives in a fast-moving, people-focused environment where operational excellence is key.

Key Responsibilities

People & Team Management

(Synergy | Accountability)


Lead, support, and motivate the Regional Support Team, ensuring all objectives are met within agreed timelines. Act as Duty Operations Manager during weekend periods, ensuring operational coverage and issue resolution. Provide day-to-day support to Operatives, Regional Supports, Supervisors, and Regional Operations Managers. Manage team holiday schedules, ensuring adequate cover at all times. Conduct exit interviews, ensuring feedback is captured and shared with HR and the Head of Department. Coordinate welfare calls across the patroller population, documenting and following up on all actions. Oversee operative recruitment, ensuring structured and fair interview processes and adequate resourcing.

Training, Development & Performance

(Visionary | Intentional)


Coordinate operative training and retraining in partnership with Regional Operations Managers. Ensure all training feedback is collated, reviewed, and used to improve learning outcomes. Monitor and manage operative performance, providing guidance and corrective action where required. Ensure effective use of the Virtual Training Platform, and that all team members complete mandatory modules. Identify and manage underperforming operatives, supporting improvement plans with Regional Managers.

Operational Excellence & Compliance

(Tenacity | Accountability)


Maintain weekend PCN performance and ensure field operatives achieve expected productivity levels. Oversee operative payroll accuracy, ensuring error rates within Parking Operations remain below 2%. Ensure out-of-hours support coverage is maintained and escalations are handled promptly. Coordinate operative schedules, GPS tracking, and site allocations to optimise efficiency. Monitor and approve expense claims and cancellations, providing guidance where needed. Maintain and document operative reviews, spot checks, and attendance records. Support the Head of Parking Operations in real-time incident management and emergency escalation.

Regional Support Duties

(Synergy | Tenacity)


Input and verify operative hours in the payroll system daily (completed by Monday 10am). Conduct spot checks and GPS verifications for Operatives within assigned regions. Review and approve expenses in line with policy. Support iTicket system queries and provide technical guidance to operatives. Review new starter packs for accuracy and compliance before submission. Coordinate call-outs and emergency responses, escalating to HR or Area Managers as required. Act as the main internal point of contact between field operations and Head Office functions.

Skills, Knowledge & Experience

Essential

Desirable

Experience in a fast-paced operational environment with strong organisational skills



Supervisory or management experience in a multi-site or field-based team





Excellent verbal and written communication



Experience in car park management or a logistics/field operations sector





Confident using Microsoft Office and digital tools



Understanding of payroll and scheduling systems





Ability to prioritise, plan, and manage competing demands



Experience working with HR, training, or compliance teams





Strong people management and problem-solving skills



Experience leading operational change or improvement projects

What We Offer

Casual dress and supportive work environment Company pension scheme Free on-site parking Company and social events Referral programme Sick pay entitlement Opportunities for development and progression within Intelli-Park

Our Commitment to You

Were proud to be an equal opportunity employer, committed to inclusion, respect, and fairness.

All applicants are considered without regard to protected characteristics, and personal data is processed in line with our Data Retention Policy.

How to Apply

If youre ready to lead by example, drive operational excellence, and bring our VISTA values to life, wed love to hear from you.