Job Description

We are seeking a proactive and detail-oriented

Operations Support Manager

to join our team as maternity cover for our Call Centre Sales Manager. This role is pivotal in supporting recruitment, attendance management, HR processes, and general operational duties. The successful candidate will be highly organized, confident in communication, and able to balance multiple responsibilities across people management and data analysis. It is anticipated that this role will be for a 9 month period.

Key Responsibilities

Recruitment

Conduct telephone interviews, competency-based (CBI) interviews, role plays, and business line interviews. Manage the recruitment inbox, ensuring timely responses and candidate engagement. Support hiring managers throughout the recruitment process, maintaining a positive candidate experience.

Attendance Management

Update daily attendance spreadsheets accurately. Record absences on the HR system. Carry out absence calls and return-to-work meetings, completing all required paperwork.

Dialler & Data Management

Handle ad-hoc dialler set-up requirements. Monitor daily data alongside the management team to ensure productivity. Pull reports, analyse data effectiveness, and highlight trends. Escalate issues to relevant teams for timely resolution.

HR Administration

Track probation periods, ensuring reviews are scheduled and completed on time. Organize and attend early probation review meetings. Support disciplinary and investigation meetings. Assist in managing performance issues in collaboration with managers.

General Operations

Ensure coaching sessions are completed as scheduled and documentation is returned. Communicate procedural updates clearly to teams. Assist with preparation and presentation for Awards Night. Produce weekly management information (MI) reports. Handle complaints professionally and escalate where necessary.

Skills & Attributes

Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to interpret data and provide insights. Confident in handling sensitive HR matters with discretion. Proactive problem-solving skills and attention to detail.

What We Offer

A dynamic role with exposure to recruitment, HR, and operations. Opportunity to contribute to both people and process improvement. A collaborative team environment with recognition for achievements.
What's in It for You

Basic salary:

27,000 - 30,000 per year On site car parking space (once Call Centre Manager is on maternity leave) If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team,

apply now

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Bereavement leave Canteen Company pension Cycle to work scheme Enhanced maternity leave Health & wellbeing programme Sick pay
Application question(s):

Do you live within 15 mile radius of Colchester Are you able to work 40 hours per week
Work Location: In person