Job Description

We have a great opportunity for an

Operations Support Officer

to join Customer Property Services Team at SNG on a Permanent Basis



Based from our office in

Basingstoke

, you'll combine a mix of home and office working to ensure a positive work/life balance.

About SNG

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

The Role

The role is responsible for providing operational support to the property services senior leaders and the overall operational function by collating information from locality and compliance teams, centrally coordinating key corporate reporting and compliance documentation. Ensure the teams remain on track with mandatory tasks relating to health & safety, finance, project and compliance, ensuring customers remain at the heart of our service.


Responsible to deliver the right outcome for our customer in a safe and timely way Coordinate operational activities to secure efficiency and compliance to company policies As required by line manager, attend contract or key meetings and provide support through minutes Manage company details on supplier and accreditation portals to ensure currency / relevancy Coordinate, facilitate and ensure deadlines are met for tasks relating to health & safety, finance, projects and compliance Coordinate information from locality-based fleet champions for reporting to Fleet team Liaise with Communications team in the production of publicity material such as press releases, emails, electronic and hard copy brochures Support Regional and Operations Directors on tasks as and when required Coordinate and manage the property services contract management forum and register, ensuring escalation on contract expiry and flagged tasks are completed

What we need from you

Experience of carrying out administrative tasks Excellent organisational skills and the ability to prioritise your workload Good communications skills with internal and external stakeholders Experience of using payment systems to process invoices/payments Knowledge of using multiple IT systems and a basic knowledge of Excel

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.



This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.