Job Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for

Operations Support Officer

who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

This is a fixed term contract until February 2027

Purpose of this role

Responsible for providing administrative and technical support to the operations team and ensuring that the organisation's processes and systems run efficiently.

Your key responsibilities are

Manage all relevant operational integrity data to ensure design records are up to date.

Act as the escalation point to liaise with developers / stakeholders for corrective actions.

Analysing Operational needs and requirements.

Identify areas for improvement to enhance productivity Working with the operations teams.

Oversee system development and enhancement including creation of specifications.

Provide monthly reporting relating to maintenance or replacement of existing assets e.g. Water meters, flushing, sewer cleansing, pumping station maintenance.

Management of MOU agreement with Fire Authorities.

Manage the Fire Hydrant Adoption Process.

Manage the tracking of High Rise Building and create supporting BOPs (Building Owner Packs).

Any other duties as required by the manager.

Qualifications

SHEA Water.

National water Hygiene.

Experience/Knowledge

Experience working in the Water Industry.

Knowledge of relevant health and safety standard and policies.

Experience in developing and maintaining relationships at all levels with external and internal customers.

Abilities/Skills

Competent in all Microsoft Office programmes or equivalent.

Ability to read site plans and maps.

Attention to detail.

Positive and proactive attitude.

Desirable

Experience in mentoring others.

Knowledge of GIS or similar applications.

Knowledge of current safety procedures, business relationships, processes, and practices.

Conditions of Employment

You will be required to participate in a standby rota.

What can you expect from us

Cost of living annual pay review

Company pension contributions up to 10% if employees contribute 5%

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks

Enhanced maternity, paternity and adoption pay

To say thank you, each time you successfully refer someone you will receive a referral payment of 1000 (net of tax)

Hybrid working for eligible roles

Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Job Types: Full-time, Fixed term contract
Contract length: 16 months

Benefits:

Company pension Referral programme Transport links
Work Location: In person