Job Description

JOB TITLE:

Operations Support Officer

REPORTS TO TITLE:

Head of Operations

BUSINESS FUNCTION/ SUB-FUNCTION:

Operations

FULLTIME/PART TIME:

Full time - Monday to Friday (on-site)

LOCATION:

NCR/GA

Metanoia Institute is a well-established educational charity specialising in the professional training of counsellors, psychotherapists, counselling psychologists, supervisors, coaches, and organisational development consultants. Since our founding in the early 1980s, we've been a pioneer in offering humanistically-oriented professional training programmes in the UK.

This is a dynamic and transformative period for the Institute. We are developing a new organisational strategy, working towards degree awarding powers, and aligning all we do with a refreshed set of values.

ROLE PURPOSE:

This role provides high-quality, flexible operational support to the Head of Operations across a wide range of core functions that ensure the smooth and effective running of Metanoia Institute. The postholder will work closely with the Head of Operations to deliver practical, logistical, and systems support in a dynamic environment, with responsibilities spanning estates, IT, facilities, health and safety, inventory, and events.

This is a hands-on, varied post ideal for someone who thrives on problem-solving, taking initiative, and contributing to a wide array of operational tasks that keep a busy academic environment functioning efficiently.

ROLE and RESPONSIBILITIES:

Provide day-to-day support to the Head of Operations in delivering projects, services, and logistics across the organisation. Act as a first point of contact for operational queries and escalate or resolve as appropriate. Support the planning and execution of events, including room bookings, catering, AV/IT set-up, contractor liaison. Contribute to the effective running of graduation ceremonies, open days, and other institutional events. Assist with managing opening and closing of premises, including coordinating with security and site services when required. Out of hours response for emergencies on a rostered basis Help monitor and maintain the condition of buildings, rooms, and common areas; report and track maintenance issues. Maintain records related to estate works, suppliers, and contractor visits. Support the implementation of planned maintenance schedules throughout the year. Maintain inventories of IT equipment, teaching resources, and office supplies; coordinate procurement and replacements. Provide first-line support for laptops and classroom equipment, escalating to IT providers where necessary. Ensure teaching and therapy rooms are appropriately equipped and functional. Support the management of reception staff and ensure front-of-house services are professional and welcoming. Assist with health and safety checks, audits, and statutory compliance monitoring (e.g., fire safety, PAT testing, first aid). Maintain records and logs for risk assessments and safety incidents. Support the preparation of reports, inventories, meeting papers, and operational documents as required. Keep accurate records related to suppliers, repairs, IT assets, and procurement.
Any other duties as may be reasonably required by line manager.

Essential Skills and Experience:

Proven experience in a varied operational, facilities, or administrative support role. Strong practical problem-solving skills and an adaptable, solutions-focused mindset. Excellent organisational skills with the ability to manage multiple tasks simultaneously. Strong interpersonal and communication skills, with a customer-focused approach. IT literate, including confidence in Microsoft Office and basic IT troubleshooting. Willingness to work flexibly, including early mornings or out-of-hours support when needed. Able to work independently while being part of a collaborative team.
Desirable

Experience in an education, charity, or clinical environment. Awareness of health and safety requirements in a facilities or estates context. Knowledge of AV/IT equipment and classroom set-up. Local to the site or able to attend quickly if required in case of building/security issues. (preferably no more than 30 minutes commute) The role is based on-site and requires a flexible, hands-on approach. The postholder will work closely with the Head of Operations and contribute to the overall effectiveness of the senior operations function at the Institute.
We're looking for someone who brings energy, initiative, and a hands-on, can-do attitude to everything they do. Someone who is proactive, positive, and happy to roll up their sleeves, a friendly and solutions-focused presence who enjoys being part of a team and takes pride in helping things run smoothly. At Metanoia, we care deeply about the kind of person you are. Kindness, collaboration, and a supportive approach to colleagues and students matter far more to us than qualifications on paper. If you're someone who naturally steps in to help, takes ownership of problems, and wants to grow in a varied and meaningful role. Getting the right person is everything to us, if you fit, we'll invest in your success.

OTHER INFORMATION:

The Operations Support Officer will also be expected to demonstrate their commitment to:

To Metanoia values and regulations, including Metanoia's social, economic, and environmental responsibilities. Metanoia's Equality, Diversity and Inclusion responsibilities and ensure that you engage in the successful implementation of Metanoia's Equality, Diversity, and Inclusion Policy. To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the Institute.
Metanoia Institute is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We strive to ensure that individuals with disabilities receive reasonable accommodations to participate in the job application and interview process, perform essential job functions, and access other benefits and privileges of employment. If you require accommodations, please do not hesitate to contact us to discuss your individual needs. We value diversity and are dedicated to creating an environment where all employees can thrive.

How to Apply

To apply for this role, please submit a CV with Cover Letter to hr@metanoia.ac.uk.

When you are ready to apply, please ensure that you have mentioned the specific position that you are interested in when sending your application.

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person

Application deadline: 20/08/2025