Job Description

Operations Support & Reporting Administrator

Location -

Denton, Manchester, M34 3SG

Employment Type

Permanent, 40 Hours per week, 8:00-4:30, Monday - Friday

General Description:

The Operations Administrator plays a critical role in supporting the efficient running of the Operations Department. This position requires a detail-oriented, analytical, and proactive individual who will take ownership of key administrative duties while also playing a central part in supporting management with operational productivity, service case analysis, continuous improvement initiatives, and performance reporting

Key Responsibilities:

Performance Monitoring & Productivity Management

Monitor, track and report on key KPIs across all operations teams (including Cabinet Build, Picking, Drilling, and Service Case resolution). Analyse daily and weekly output for Cabinet Build, proactively highlighting shortfalls or trends to the Head of Operational Excellence and supporting continuous improvement initiatives. Develop and maintain dashboards and productivity summaries for daily, weekly, and monthly distribution to relevant stakeholders, with clear insight into performance, risks, and recovery actions where needed. Support capacity planning and resource allocation through ongoing analysis of operational throughput. The role is expected to meet specific performance metrics tied to productivity, error reduction, on-time delivery, and effective resolution of operational issues.

Order Management & Workflow Oversight

Manage the workflow of Rigid+ and Rigid orders through to dispatch, ensuring all customer orders are processed on time, in full, and to quality expectations. Track orders through Parkway with a focus on maintaining the 5-day lead time, ensuring handovers/mop-ups are completed promptly. Escalate any bottlenecks or capacity risks (e.g., stock shortages, staffing constraints, picking/build issues) to the Head of Operations and Operations Director.

Service Case & Error Management

Log, categorise and analyse internal and external operational errors, identifying root causes and assigning accountability. Audit all External Cases attributed to Operations, summarising findings in a weekly Service Performance Report to be reviewed by Shift Managers, Head of Operations, and the Operations Director. Push back where Operations are not at fault, ensuring ownership sits with the correct area and that corrective actions are implemented.

Cross-Functional Support & Communication

Attend daily service meetings for Component, Jigsaw, and Merchant/Retail channels, sharing updates and flagging risks that may impact customer service. Liaise with Product and Inventory (PI) Teams to ensure stock is available in line with lead time and delivery expectations; support ad-hoc PI admin and stock checks. Act as the central point of contact for the Operations team in liaising with other departments and resolving escalated order or stock queries. This role will interact regularly with senior operations leaders, department heads, external partners (e.g., courier companies), and other cross-functional teams such as Inventory, PI, and customer service teams.

General Operations Administration

Maintain accurate and up-to-date documentation and records in ADM and Access Supply Chain; ensure timely scanning and reconciliation of dispatch/invoice documentation. Process timesheets for payroll, manage staff leave calendars, and coordinate with agency providers on staffing data including Timenet updates and cost reporting. Book in deliveries and coordinate with external courier companies as required. Support Health & Safety Manager with administrative tasks. Perform general administrative duties and support the wider operations leadership team with ad hoc tasks as required.

Candidate Profile

Essential Skills & Attributes

Highly process-driven with exceptional attention to detail. Strong analytical skills with a passion for service improvement and performance analysis. Demonstrated experience improving workflows or supporting operational performance. Able to work under pressure and manage multiple priorities effectively. Proficient in Microsoft Office, particularly Excel (e.g., pivot tables, formulas, basic analysis). Confident communicator, both verbally and in writing, across all levels of the business. Committed to delivering a World Class Customer Experience through operational excellence.

Essential

Experience working in a warehouse, manufacturing, or operations environment.

Desirable

Experiencing of working in a Warehouse environment Business studies NVQ or equivalent 5 GCSEs grade C or above Experience with operations management software, ERP systems, or specialized operational dashboards is a plus.

Benefits of working for TKC:

We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.


We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

Competitive salary Clean modern, spacious and well-appointed offices Fresh Fruit provided to support healthy eating Free filtered water Communal staff break area Staff discount available on business products Social events Wellness plan 24 days annual leave plus standard bank holidays Extra day annual leave from your 5th and 10th year Staff saving scheme Long service bonuses Relaxed dress code Subsided gym membership Cycle to work scheme Reduced cost Costco membership Death-in-service * Flu-jab (once per year)