Job Description

Job Summary:

The Operations Team Leader role forms an integral part of the BGPF team, in the planning, development and management of key areas of service delivery, including and not exclusive of:

Bury-wide vaccination service (COVID, Flu) The GP Federation's delivery of Enhanced Access from 1 Nov '25 The GP Federation's delivery of all other operational services including Respiratory Hubs, Surge Hubs, Community Gynae Service and QAS service. PCN service development work Other business development and programmes of work/service delivery as they arise
As Operations Team Leader, you will be an exemplar team-leader, with a history of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills.

You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints. The role requires the post holder to be able to prioritise, be comfortable with autonomy, making service delivery solutions and decisions and to have a 'can do' attitude at all times.

Key Responsibilities and duties include:

Service Delivery and Operational Management

Vaccination Programme

The post holder will work as Team Leader of the operations team in delivering a safe and effective service for the delivery of COVID-19 and other vaccinations.

In particular, the post holder will be responsible for:

Leadership, planning and delivery of the programme, making day to day decisions regarding the running of the programme Ensure clinical and non-clinical oversight & governance is in place at each of our sites and ensure the efficient delivery of vaccination services. Collaborative working with stakeholders such as NHSE&I, STPs and Public Health Developing initiatives, collaborating as necessary internally and externally, to increase uptake Ensuring that teamwork and staff management is undertaken in line with Federation values
Enhanced Access

Work with our current sub-contracted provider to ensure contractual requirements are being met during the handover period Establish the new EA service directly delivered by BGPF Support the Operations Manager in the set-up of governance and decision-making processes around the delivery of the contract Recruit sufficient staffing for the new service Set up dynamic rostering that meets fluctuating service demand Provide day-to-day management of the service and other operations staff under the leadership of the Operations Manager Collect and monitor patient feedback Liaise with the Quality Manager over any complaints, investigations etc. Liaise with practice partners to ensure service is meeting patient/practice needs and shape service appropriately Implement service improvements
Other Services

Work as part of the Federation team to operationalise new services as they are introduced, turning plans into operational services Ensure all new services are safe, effective and meet all clinical standards Ensure that new services meet the needs of the commissioner (PCNs, ICB, Public Health and GM partners)
Operational management

Work alongside the Programme Support Manager to:

Provide leadership, planning and delivery of programmes of work. Contribute to decisions on day-to-day delivery of services and operational issues. Ensure the delivery of high quality, patient focused and cost-effective services. Manage and coordinate necessary logistics and liaise with third party suppliers to coordinate stock, deliveries and transport of materials and supplies to the centre. Ensure the services and activities are of the highest levels of safety and quality, provided by professionals with the right skills, attitude and values, and are cost effective and remain within budget. Oversee the management of the rostering system. Efficiently deal with crises, emergencies and contingencies with the lowest level of disruptions.
Job Types: Full-time, Permanent

Pay: 38,682.00-46,580.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free parking On-site gym On-site parking
Application question(s):

Have you got experience of successful service/operational delivery?
Work Location: In person