Job Description

Band 3

Main area

Ophthalmology

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

343-7637880-FM-SC-VCG

Site

St Helier Hospital

Town

Carshalton

Salary

29,651 - 31,312 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

06/01/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for 2 full-time administrators/ receptionists. These roles are predominantly based at St Helier Hospital but will involve cross-site cover of our busy ophthalmology reception desks at both hospitals in addition to working in the administration pod at St Helier Hospital.



This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients' care pathways including answering telephones, booking new and follow up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.

Main duties of the job

If you are an experienced IT literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.



Duties are varied and include checking in emergency and elective patients; booking and rescheduling appointments and minor surgeries; arranging diagnostic tests; answering telephones; monitoring waiting lists, and other administrative functions. The office core hours are between 8 am - 6 pm Monday to Friday.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.



The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Person specification

#

Qualifications

Essential criteria

Minimum of grade C Maths and English GCSE / equivalent

Desirable criteria

Evidence of self progression and training #

Knowledge and experience

Essential criteria

Previous experience in relevant administrative role Demonstrates customer service skills Knowledge of confidentiality and data protection principles IT literate Understanding of medical terminology

Desirable criteria

Cerner or other PAS experience/ IT based role Relevant NHS experience

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E:

krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the

job description

and

person specification

, as shortlisting will be based on these criteria.



Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of

3 years' employment and/or education history

, including

professional email addresses

(not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by

email or SMS

from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within

four weeks of the closing date

, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an

Enhanced Disclosure and Barring Service (DBS) check

will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.