Job Description

Department:

JK Glazing Laboratory

Position

Optical Administrator

Reports to

Laboratory Manager

Working Hours:

Monday to Friday, 37.5 hours per week

Aim:

The key responsibilities of this role is to provide administrative and customer support to the prescription control/ order entry department in providing customers with a first-class service and experience.

Main Duties:

Carrying out routine and general administrative duties in the prescription control area, to include preparation of orders, tracing of optical frames, picking lenses, matching incoming orders to the relevant trays, ordering lenses and making sure an hourly flow into the glazing department is maintained.

Taking customers prescription orders via phone, fax, edi and email, entering them accurately and efficiently into the laboratory software system on an hourly basis as required. Provide technical assistance to customers regards lens products as required. Notifying customers of the status of orders as and when required. Processing of MOD, EDI and other external special orders. Conducting final inspection against customer specification including final checking/cleaning of lens and frames to required optical standards
Arranging collections from customers with the designated couriers

Dealing with internal colleagues to solve ordering or processing issues

Processing and managing remakes when they arise.

Working within the companies standard operating procedures. Carrying out general housekeeping duties. Rotating with other members of staff within the prescription control department, becoming efficient around all the daily required duties. Flexibility, the company may at times deem it necessary for you to work in other departments to accommodate fluctuations in the business Any other duties commensurate with the role.

Experience Required

Optics dispensing experience is an advantage but not an essential requirement.

Glazing assembly experience is an advantage but not essential to the requirement of the position.

Excellent computer skills are essential, using email, Word and Excel.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Work Location: In person