Job Description

Job Title

Domiciliary Optical Assistant & Office Administrator

Location

Community-based / Domiciliary (patient homes, care homes) with office-based administrative support

Since 1999 we have grown to become Northern Ireland's largest supplier of domiciliary eye care, won a number of national awards while continuing to stay true to our core value of a local service for local people.

We are looking for a candidate to take on a dual role to support the delivery of domiciliary optical services by assisting our team of optometrists during home and care-home visits, while also providing efficient office-based cover and administrative support to ensure smooth day-to-day operations.

Key Responsibilities:

Domiciliary Optical Assistant Duties

Assist the optometrist during domiciliary eye examinations in patients' homes and care settings Prepare, transport, and set up optical equipment safely and efficiently Support patients before, during, and after examinations, ensuring comfort and dignity at all times Assist with frame selection, basic adjustments, and dispensing advice as directed Maintain accurate patient records in line with clinical and data protection requirements Ensure infection control, health & safety, and safeguarding procedures are followed Handle spectacles and orders carefully and accurately Represent the practice professionally when visiting patients and care providers

Office Administration Duties

Answer telephone calls and emails professionally and promptly Book and manage appointments, including domiciliary visit schedules and routes Maintain patient records, files, and databases accurately Process orders, invoices, and basic financial administration as required supporting the current office administrator team Liaise with care homes, patients, relatives, suppliers, and clinicians Support stock control and ordering of optical and office supplies Assist with compliance documentation and audit preparation General administrative duties to support the smooth running of the practice

Person Specification

Essential Criteria

Excellent communication and interpersonal skills Caring, patient-focused approach with sensitivity to elderly and vulnerable individuals Strong organisational and time-management skills Ability to work independently and as part of a team Good IT skills, including use of practice management systems and Microsoft Office Attention to detail and high levels of accuracy Full UK driving licence Flexible and reliable, with a professional appearance and manner

Desirable Criteria

Previous experience as an Optical Assistant or in an optical practice Experience in domiciliary, healthcare, care home, or community-based services Knowledge of GOS regulations and basic dispensing principles Customer service or administrative experience in a healthcare setting

Training & Development

Full training provided for domiciliary procedures where required Ongoing professional development and support
Job Types: Full-time, Part-time

Pay: From 24,000.00 per year

Benefits:

Company pension Employee discount Store discount
Work Location: In person