Job Description

The role:

The Receptionist/Optical Assistant role is critical to the success of our Opticians practices. You will create the first impression for our patients either attending our practice or phoning in. It is essential to be warm and approachable, especially in a medical environment where a patient may be apprehensive about health concerns.

The effective receptionist is able to multitask by responding to the needs of our patients and optician efficiently and calmly. The Optical Assistant will ensure a seamless continuation of care for patients through the whole experience with our practice.

Duties:

The role will include such duties as greeting patients, answering the phone, scheduling appointments using practice management software, maintaining electronic records, cashing up, opening and closing the store, carrying out repairs and adjustments to spectacles.

Other regular office duties to ensure efficient day to day running of the practice may include light cleaning, keeping track of supplies and ordering replenishments, maintaining office equipment.

The ideal candidate will be well presented and people friendly with a good telephone manner.

On Clinic days you will provide a supporting role working alongside the Optometrist and Dispenser, to ensure an efficient operation of the day, dealing with all enquiries, processing all electronic NHS claims, processing payments and all other duties.

On non-clinic days you will be responsible for ensuring all other duties are fulfilled, including sending electronic reminder letters to patients, checking spectacle deliveries and verifying prescriptions, fitting spectacles for patients, carrying out adjustments and minor repairs, ensuring all other admin work and housekeeping is kept up to date.

Development opportunities:

For the right candidate who is eager to learn and develop their skills, a period of in-house and bespoke training can be undertaken. Once comprehensive training has been completed, you will also be responsible for discussing patient needs and lifestyle requirements, advising on prescription lenses and frames to ensure the best optical solution for the patient is recommended. You will then need to accurately fit and measure the chosen appliance and prepare the order to be sent to the supplier. Once glasses are returned from suppliers, they will need to be verified and checked using a Digital Focimeter before notifying the patient and arranging their fitting appointment where the specs will undergo their final fitting for the patient.

Working hours available:

The working day is 9:00am to 5:15pm (with 1 hour unpaid lunch between 1:00 and 2:00). The vacancy is for 3 days every week (Monday, Tuesday and Wednesday) and 1 in 4 Saturdays per month (on a rotating 4 week basis). This gives an average of 23.5 hours per week. Flexibility is key and there will also be additional hours available through holiday and weekend cover when needed.

Experience:

Computer skills are essential. A core function of the role will be to use a bespoke cloud-based practice management software package, databases and trackers are updated daily on Microsoft Excel, NHS applications are processed via a web-portal and all other admin duties are operated through OneDrive and Microsoft Office.

While optical experience is preferred, specific Optical training my be provided for the right candidates.

How to Apply:

Please submit all applications along with your CV on Indeed only.

Job Type: Part-time

Pay: From 12.25 per hour

Benefits:

Employee discount
Work Location: In person