Job Description

We're looking for an innovative, collaborative and driven Optimisation Consultant to join us at AXA Health, to play a crucial role leading on continuous improvement activity within our digital product portfolio. This role is instrumental in harnessing digital capabilities, including automation, RPA, and agile methodologies, to streamline processes, enhance compliance and deliver superior value.


As our Optimisation Consultant, you'll oversee process mapping, transformation initiatives, systems thinking interventions, and technology-enabled projects aimed at eliminating waste, boosting operational efficiency and identifying growth opportunities within the health insurance domain through detailed analysis and discovery activity.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home in our Tunbridge Wells office, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Align optimisation strategies with strategic goals and collaborate with senior management. Develop long-term optimisation strategies driving innovation and advantages in the business. Partner with business functions to identify opportunities, implement enhancements, and ensure effective resource utilisation. Guide interventions to identify areas for improvement across business functions. Analyse and redesign existing processes to increase productivity and enhance performance. Utilise data analytics to identify trends and provide actionable insights for informed actions. Establish key performance indicators to measure the success of optimisation efforts. Oversee change management efforts to ensure successful adoption of process improvements and optimisation initiatives.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Demonstrable experience in process mapping, lean methodologies and digital transformation within a health insurance or related financial services environment. Proficiency in applying agile methodologies, intelligent automation, system thinking and RPA to drive operational improvements. Proven ability to manage multiple projects including technology-enabled and agile initiatives, ensuring timely delivery and alignment with strategic health insurance goals. Experience using agile frameworks such as Scrum or Kanban, and project management tools to manage workflows and enhance team productivity. Ability to prepare and deliver compelling presentations and reports for executive audiences with an emphasis on technological transformation, agile practices and process improvement in health insurance operations. In-depth understanding of the health insurance industry, including regulatory requirements, compliance standards, and operational challenges. Insight into leveraging digital capabilities such as RPA, intelligent automation, and agile project management, to drive transformation and improve patient and member experience. Relevant certifications or qualifications in process improvement e.g. Lean Six Sigma, digital transformation, agile methodologies, intelligent automation are highly desirable. Experience or qualifications specific to the health insurance sector and systems thinking will be an advantage.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to 65,000 dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to leanne.white@axa-insurance.co.uk.


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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.