Job Description

About us

World Furniture NI Ltd is one of Irelands leading furniture wholesalers, supplying throughout the UK and Ireland.

Order Administrator

World Furniture NI Ltd is a leading furniture wholesale company that delivers quality and performance in a fast-paced environment. At World Furniture NI Ltd, we build our brand on excellence and take pride in the way we work and serve customers, our team members. We are looking for an Order Administrator to join our head office.

Job Purpose:

The overall efficient and accurate processing of customer orders, maintaining customer relationships and providing a professional service at all times.

Key responsibilities and main tasks:

Taking orders from customers by phone, fax and email. Ensuring all sales orders are correctly input on to in house computer system. Communicating with customers to proactively resolve any queries or problems regarding their orders. Notifying customers of items not in stock and clarifying when they are due back in stock, giving an estimated date of delivery. Liaising with logistics to ensure timely delivery to customers. Contacting customers to book in deliveries as requested by logistics. Accurate completion of relevant paperwork for despatch with customer's orders. Other administrative duties such as filing, post and covering telephones at break times.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You may also be expected to carry out any reasonable duties which may be requested from time to time.

Qualifications:

4 GCSE's at grade A-C, including English or equivalent

Relevant experience:

Customer Service experience

6 Months experience of working in an office environment.

Experience of using sage is desirable but not essential

Data entry experience

Skills/Aptitudes:

Excellent administration skills and verbal and written communication skills

Computer literate

Good numeric skills

Personal characteristics:

Reliability

Calm and level headed

Attention to detail

Ability to prioritise own workload

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Newtownards: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Sage: 1 year (required) Office: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 06/10/2025