Job Description

Order Management Co-ordinator, Exeter, EX2 7LB

Salary - 25 to 27k

About the Role:

We're looking for a proactive Order Management Coordinator who will expedite the fulfilment of confirmed sales orders across B2B and B2C channels. You'll be responsible for managing the full order lifecycle across a cross retail, distribution and e-commerce, ensuring timely fulfilment and inventory optimisation.

Working closely with Customer Services, Sales, Production, Purchasing and Logistics, you'll play a key role in keeping orders flowing smoothly and customers receiving the highest level of service.

About Us:

Original Style Limited is a leading UK manufacturer and distributor of premium ceramic tiles. Supplying both B2B and B2C markets we combine craftsmanship with innovation to deliver high quality products and exceptional service across the UK and internationally. We pride ourselves on being a market leader in the tile industry, known for sourcing exclusive, on-trend designs that elevate spaces with style and quality. Our passion for excellence extends beyond our exceptional product range; we are equally committed to delivering top-tier customer service that sets us apart.

Key Responsibilities:

Manage the end-to-end order journey across multiple channels. Work with Production, Purchasing and Logistics to align supply with demand. Provide proactive, accurate updates to Customer Services and Sales teams. Identify opportunities to improve efficiency, accuracy and reliability.

What We're Looking For:

Experience in order management, supply chain or customer service. Ability to analyse inventory and order data to make informed decisions and prioritise actions. Strong organisational skills and excellent attention to detail. ERP/inventory management system knowledge. A confident communicator with a proactive, problem-solving approach.

Working with Us:

When you join our team you're becoming part of a friendly, creative community passionate about design and exceptional customer service. Along with the opportunity to work with stunning products and inspiring customers, we offer:

Salary: 25-27k

Company Pension Plan

20 days basic holidays increasing to 26 days with service plus bank holidays

Ongoing Training

Recognition for Long Service

Employee Discounts

Death in Service Benefit

Medicash Healthcare Cashplan (including shopping, travel and gym discounts)

TO APPLY

Applicants should send their CV and a cover letter (including current salary and salary expectations) to Jade Calvert at jcalvert@originalstyle.com.

JOB DESCRIPTION

PURPOSE OF THE ROLE

We are looking for a detail-oriented, proactive Order Management Coordinator, who will expedite the fulfilment of confirmed sales orders across B2B and B2C channels. Reporting to the Head of Customer Services you will ensure timely fulfilment and effective inventory management through collaboration with Customer Services, Production, Purchasing, Sales and Logistics. The role is key in providing transparent order status management, identifying potential restrictions and delivering a smooth customer journey from order to delivery.

MAIN RESPONSIBILITIES

Order Oversight and Fulfilment Execution

Manage the full lifecycle of customer orders across multiple channels, ensuring completeness, awareness of availability and delivery within agreed timeframes. Monitor open orders, prioritising based on urgency, availability and customer needs. Maintain order integrity across systems, reducing delays and backlogs.

Communication and Reporting

Clearly communicate to each sales channel the status of orders, potential issues, next steps and timeframes for resolution. Produce reports on fulfilment performance, backorders, and stock risks. Provide insights and recommendations to improve service and optimise inventory use. Identify trends to inform strategic decisions. Support forward planning by flagging availability issues. Work with Warehousing and Logistics on transfers, reallocations, and expedited shipments.

Production and Purchasing Alignment

Collaborate with Production, Purchasing and Logistics to align demand with supply. Track purchase order due dates and provide visibility to commercial teams. Flag backorder risks early to support agile planning.

Cross-Functional Collaboration

Act as a central contact for Customer Services, Sales, Supply Chain, ICT and Finance. Communicate clearly on fulfilment performance, lead times and stock challenges.

System Maintenance and Process Improvement

Supporting the maintenance of data quality - accurate order, inventory and delivery data in ERP/CRM systems. Support upgrades, automation and workflow improvements to enhance visibility and accuracy. Promote data integrity across all platforms. Identify opportunities to improve efficiency, accuracy and reliability

Customer-Facing Support

Assist Customer Service with accurate ETAs and resolution of order issues. Maintain proactive communication to ensure a positive customer experience.

Health and Safety

- Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

- Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.

These are the main functions of the job but the incumbent may be required to carry out other duties as may be reasonably required to meet the demands of the business.

PERSON SPECIFICATION

To succeed in this role required attributes are:

Experience in order management, supply chain or customer services. Strong understanding of B2B and B2C order flows. Excellent organisational skills and attention to detail. Ability to analyse inventory and order data to make informed decisions and prioritise actions ERP/inventory management system knowledge A strong and confident communicator with cross-departmental collaboration skills. Proactive, solutions-focused mind set. Familiarity with production planning, purchasing, or logistics is an advantage.

HEAD OFFICE LOCATION

Original Style's head office is based in air-conditioned offices with free parking close to junction 30 of the M5 at Falcon Road, Sowton Industrial Estate, Exeter, Devon, EX2 7LB.

BACKGROUND INFORMATION ON ORIGINAL STYLE LIMITED

Please refer to the following:

www.originalstyle.com

www.clayandrock.com

www.designworkstiles.com

www.countytilewarehouse.co.uk

Original Style is one of the U.K.'s leading manufacturers, importers and distributors with an extensive portfolio of high quality ceramic, porcelain, glass mosaic and stone tiles. The Company has been producing high quality tiles in our factory in Exeter, Devon, since 1986 and we offer a wide range of products - from contemporary large format wall and floor tiles to hand-finished glazed tiles designed in-house. Tiles are our craft and we are committed to manufacturing using traditional techniques teamed with state of the art technologies. We also source original and innovative tiles for our collections from across the globe, such as our unique glass products and mosaics, enriching our collections for a truly versatile choice. The key to our success is the experience of our highly skilled designers and craftspeople, showroom experts, customer service and all the support functions who make it a priority to ensure customer experience excellence throughout each stage of their journey with us.

With circa 190 employees, 14 tile showrooms and a global network of retailers, Original Style is committed to continuous development as an industry leader. We have recently rebranded the majority of our retail showrooms/stores to Clay & Rock, aiming to provide a premium retail experience. With continuous growth and products available in over 60 countries and over 2,000 retail outlets worldwide there's never been a more exciting time to join Original Style. Your growth is equally important to us - we will support you to reach your full potential and achieve your personal development goals.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Store discount Transport links
Application question(s):

Do you have at least two years' experience in customer service, order management or supply chain? Can you evidence your ability to analyse data? Can you evidence that you are a confident communicator with a problem-solving approach? Do you have the right to live and work in the U.K. without requiring a sponsorship visa?
Work Location: In person