Job Description

We are seeking a detail-orientated and proactive Sales Order Processing Co-ordinator to join our UK Operations team in Rugby.

This role is responsible for the accurate and timely processing of customer orders, acting as a key link between Sales, Operations, Aftersales, Logistics, and our customers. The ideal candidate will be customer-focused, organised, and able to thrive in a fast-paced environment with multiple priorities.

Key Responsibilities

Sales Order Management

Process all customer sales orders on the ERP system (Oracle), ensuring accuracy of pricing, product configuration, lead times, and delivery requirements. Validate order documentation, ensuring all commercial terms, PO numbers, and internal approvals are in place. Manage order status throughout the lifecycle--order entry, amendments, invoicing, and closure.

Customer Communication & Service

Act as the primary point of contact for order updates, dispatch status, delivery dates, and documentation. Maintain strong relationships with customers, ensuring a high standard of service and proactive communication. Handle order-related queries and escalate issues when required to ensure customer satisfaction.

Internal Collaboration

Work closely with Sales, Operations, Aftersales, Warehouse, and Finance to ensure seamless workflow and on-time fulfilment. Liaise with the warehouse team to schedule shipments, raising picking requests and coordinating delivery documentation. Support the wider sales administration process including generating quotations and managing stock availability enquiries.

Data & Compliance

Ensure accuracy of customer data, discounts, and pricing in line with company policies. Maintain records of order activity, backlogs, and delivery notes to support audit and month-end requirements. Support continuous improvement activities within order management and ERP utilisation.

Qualifications and Experience

Prior experience in Sales Administration, Order Processing, or Customer Service roles, ideally within a manufacturing, rental, or distribution environment. Strong system and IT competency, with experience of ERP platforms (Oracle preferred) and MS Office (Excel proficiency essential). Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external stakeholders. High attention to detail, especially with numbers, pricing, documentation, and data validation. Ability to work to deadlines, prioritise workload, and manage multiple orders simultaneously. Positive, proactive attitude and a commitment to delivering an exceptional customer experience.

Key Attributes

Customer-focused with a sense of urgency and ownership. Highly organised and structured, able to manage competing priorities. Collaborative team player who enjoys working cross-functionally. Problem-solver with resilience in a fast-moving operational environment.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site parking Sick pay
Work Location: In person