Job Description

Job description

About the Team

Rapid7's Order Management Team is responsible for processing orders and working closely with sellers to

ensure that when a customer makes a purchase, business requirements have been met and the deal is

transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and

internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfillment, invoicing, and accounting.

About the Role

As an Order Management Specialist, you support Rapid7's global Go-To-Customer teams by processing

sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that

we are able to fulfill orders in a timely manner, with as little friction as possible.

In this role, you will:

Utilize NetSuite (ERP+CRM), Salesforce (CRM), and Freshworks (ticketing) to administer

processing of various types of sales orders, capturing all sales contract data in a timely

manner, consistent with all compliance requirements, and allowing for the successful

completion of all downstream fulfillment, reporting, and renewal activities

Work closely with the different sales groups to ensure that all transactional contracts are

complete, accurate, and meet all internal booking requirements according to revenue

recognition standards

Review, approve, and/or reject quotes with a high attention to detail Fulfill software subscription orders with guidance from teammates and technical

resources

Collaborate cross-functionally with Rapid7 Legal, IT, Commissions, Revenue Accounting,

Accounts Receivable, Sales Operations, etc., adding value to the order submission process

to increase impact and proactively resolve issues that could delay a sale

Triage inquiries, troubleshoot, and provide direction to cross-functional business units

relating to issues directly affecting the customer

Participate in cross-functional projects, helping drive operational efficiency that supports

Rapid7's scalability goals

Assist in the testing and implementation of new system functionality and SKUs that will

expand Rapid7's ever growing footprint in the cybersecurity industry

The skills you'll bring include:

Experience in a sales, operations, customer service, or finance related role Exceptional communication skills demonstrated through email, Slack, and internal

meetings

Excellent attention to detail Collaborative approach to problem-solving Ability to successfully balance a wide variety of daily tasks and adjust priorities while

working with teammates and stakeholders across the globe

Tech savvy & excited to work in a fast-paced environment

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.


Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.


Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.

Security and Compliance

Rapid7 is committed to keeping customers secure. As a first line of defense, all employees are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations.


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