Job Description

Job Title: Order Packer and Administrator

Who we are

We are a small, friendly, family run company, with a national reputation, that manufactures wood burning and multi fuel stoves and their accessories. As a company our interest is beautiful functional design and creating a great customer experience. We have a strong commitment to sustainability, so especially welcome candidates with an interest in environmental/renewable issues. We are constantly developing our product range and we encourage all staff to be part of the development process, both product and process.

We are based in an incredible coastal location, 5 minutes from the beach and a 45 drive from the Snowdonia Mountain range If you are looking for more of a work- life balance this is an ideal location; sailing, kayaking, sea swimming, hiking and climbing is all on the doorstep. The company is small enough for you to make a real difference and feel a valued member of the team.

The job

We are looking for an extremely organised, reliable, positive and self-motivated team member, able to look at the online orders, pick the product accurately, package safely and attractively, add a message and arrange for dispatch. You must be fit and able to use a ladder safely. Training will be given.

You will need to be able to communicate with customers both on the phone and by email if there are order queries. You will need to keep a careful eye on stock levels and replenish stock when needed. You will be expected to keep your area tidy and organised. Although a part time role, it has the potential to make a big difference to the smooth running of the spares and gifts section of the business. When parcels are dispatched correctly and in a timely manner, with returns or breakages dealt with efficiently it reflects well on the business.

You will have your own packaging area that you are responsible for, with a stove to keep you warm and background music can be played. The hours combine well with someone running their own business but needing some regular income, or needing time for other interests or responsibilities.

Job Responsibilities:

Admin tasks;

check and process online orders, respond to questions

Parcel packaging

; ensuring that items for parcels are correctly selected, they are safely packaged for transport, have the correct labels on them and a message of thanks is included

Booking on;

learn the system to book parcels for courier collection and deal with returns

Stock check

of all items, boxes and packaging needs

Maintain

tidy and safe packing area

Help with

phone messages, dealing with retail customers in busy periods
Additional administrative tasks and hours may be available, seasonally.

Hours

The hours are usually 8:30-12:30 am daily, though there is a little flexibility in the start time. We have a seasonal working pattern, which is 4 days per week Feb-May, (16 hours) 5 days per week June-Jan (20 hours). We have two fixed holiday periods, one week in December and 2 weeks in August.

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Education:

GCSE or equivalent (required)
Experience:

customer service: 2 years (required) Administrative : 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 22/08/2025